City of New York | NYEIS Help Desk Consultant, Bureau ...

Job Description OPEN TO EMPLOYEES PERMANENT PRINCIPAL ADMINSTRATIVE ASSOCIATES AND THOSE WHO ARE REACHABLE ON THE CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY ** PROGRAM AND JOB DESCRIPTION: The Division of Family and Child Health (DFCH) of the New York City Department of Health and Mental Hygiene is charged with the creation and oversight of programs, policies, services, and environments that support physical and socio-emotional health, and promote primary and reproductive health services, health equity, social justice, safety and well-being for New York City families and children. The Division is comprised of the Bureau of Maternal Infant and Reproductive Health, the Bureau of Early Intervention, the Office of School Health, and the Bureau of Administration. The vision of the DFCH is that every child, woman, and family recognizes their power and is given the opportunity to reach their full health and development potential. We encourage qualified applicants with demonstrated commitment to social justice, particularly racial, gender, and LGBTQ equity to apply. DUTIES WILL INCLUDE BUT NOT BE LIMITED TO: Facilitate the receipt of Early Intervention services by children and their families by enhancing communication between DOHMH providers and NYS DOH to support timely submission of case information Serve as an internal and external liaison to providers to ensure mandated service delivery and the flow of documentation is uninterrupted in accordance with State regulations. Analyze the EI case management and billing system, NYEIS, to answer requests for technical assistance via telephone or electronically. Advise user of the appropriate action to follow. Complete data entry activities for the timely submission of case information into appropriate program databases and conduct outreach to obtain information pertinent to service authorizations to complete required data entry activities Research and resolve billing issues using NYEIS and other available resources. Analyze NYEIS using standard resolution procedures (includes tracking calls and monitoring cases) to determine outcomes Coordinate and resolve transportation service issues for children and families and complete special projects as assigned. Qualifications 1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or 2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or 3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; 4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 years. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Created: 2024-11-26