Idea Nuova, Inc. | Customer Service Specialist | new ...

Job Functions:Customer Service: follows up with customers on a timely basis, requests additional parts from factories as necessary and sends out replacement partsActs as liaison with the warehouses to ensure customer parts replacements go outMaintains and files test reports, inspection reports, audits and other certificates Maintains testing logs. Follows up with production and overseas on a weekly basis to ensure all is updatedMaintains and files lab dip and shade band approvals.Maintains factory compliance matrix and works with overseas to ensure all audits are up to dateSubmits audits and CAPs to licensors and retailers as necessaryPrepares TRFs for testing and inspection as necessaryReviews testing inspection quotations from BV ITS SGS with QC Manager Follows up with factories on audit renewals and samples for testingFollows up with third party labs for testing statusMaintains TestingInspection and chargeback logsLearn to review packaging, manuals, care labels and law labels for all retailers and confirms with Production teamUploads bedding and toy registrations to GRS to ensure all active URNs are compliantReview testing samples for quality Prepare GCCs and CPCs as neededNeeds to be proficient in Microsoft excelwordPowerPoint

Created: 2024-11-25