Fusion Cell | Service Manager | ledgewood, nj

REGIONAL SERVICE MANAGER POSITION SUMMARY: The Fire Protection Service Manager is responsible for overseeing service operations for a company's fire protection systems division. This includes managing technicians, scheduling, quality control, and maintaining strong customer relationships. This position has a deliberate path to General Manager! LOCATION: Ledgewood, NJ SALARY: $80,000 - $95,000 BENEFITS: 401K Profit Sharing Disability and Life Insurance Packages PTO & Holiday Pay Company Vehicle and $5K Car Package Annual Target Bonus goal up to 25% KEY RESPONSIBILITIES: Manage a team of service technicians who inspect, test, maintain and repair fire alarm, sprinkler and suppression systems Schedule service calls and preventative maintenance visits for customers Ensure service work is completed correctly, on time, and to customer satisfaction Oversee quality control processes and documentation for service reports Respond to and resolve customer complaints Maintain inventory of service truck stock and equipment for technicians Hire, train, and develop skilled service technicians Achieve service revenue and profitability targets for the service department Cultivate and grow customer relationships through excellent service Collaborate with sales teams on system installations and retrofits REQUIREMENTS: 3-5 years management experience, preferably in fire protection Bachelor's degree in business management or closely related field Experience managing customers, logistics, payroll, profit & loss Experience in scheduling/managing routes for a team or relatable skill Strong customer service and communication skills Prior experience as a fire protection technician is ideal but not required Strong organization and time management The ideal candidate will have a mix of technical fire protection knowledge, management experience, and excellent customer service skills to lead 8-12 service team members.

Created: 2024-11-25