Senior Analyst - U.S. Consumer Centurion Card Product ...

You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact"”every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. US Consumer Services (USCS) is responsible for growing our consumer business in the US, strengthening our leadership position in the premium space, and delivering exceptional, differentiated customer experiences. The Proprietary Products, Rewards, and Benefits (PPRB) organization within Product Management & Lending (PML) is part of US Consumer Services and is responsible for making membership essential through the sourcing and delivery of relevant, differentiated and world-class card products & benefits that drive demand and inspire card members to deepen loyalty.   Since its launch in 1999, the Centurion Card has been the global leader in the invite-only, ultra-premium Card landscape. Centurion represents American Express's most exclusive Membership and the pinnacle of our customer experience. Centurion's storied reputation, relationship-based servicing model, and premium benefits deliver innovative, exceptional value for Members across luxury retail, wellness, travel, experiential, dining, and lifestyle. The U.S. Consumer Centurion Product Management Team owns the product strategy, value proposition, and P&L for the U.S. Centurion Card product. This Senior Analyst will play a key role in supporting core aspects of the portfolio strategy across value proposition, servicing, and insights.   This role reports to the Senior Manager - U.S. Centurion Card Product Management.     Key Responsibilities Manage portfolio insights, including P&L and customer feedback, portfolio scorecards and competitive intelligence Collaborate with partners across the Enterprise to ensure seamless delivery of initiatives relating to the U.S. Centurion Card value proposition Collaborate with Centurion Servicing to enhance the customer experience Lead complaints monitoring, identification of operational issues and remediation Minimum Qualifications 1-2 years of relevant experience Strong analytical, problem-solving and strategic thinking skills; familiarity with competitive analyses, performance reporting, and market research Passion for and/or thorough understanding of the premium and ultra-high-net-worth customer, with a focus on creating best-in-class products and services Exceptional relationship building and project management skills Ability to proactively and independently identify opportunities for improvement and drive results Strong verbal and written communication skills

Created: 2024-11-24