Director, Client Development and Experience - New York ...

Create monthly plans to drive client outreach (focusing on mid-tier clients) by associate; ensure follow up and track progress. Coach teams on quality and personalized aspect of that client outreach. Identify new and untapped networking opportunities to recruit new clients (hotels, museums, private clubs...) in partnership with the Communications team. Use and adapt new client development tools. Develop and maintain, in partnership with the Communications team, the Boutique animation calendar to proactively use the space to engage and recruit clients. 2. Put in place and sustain elevated client experience in NY 57th Street Boutique Implement and elevate the Dior Selling Ceremony standards to maximize client engagement and relationships. Ensure qualitative Client journey within NY 57th Street Boutique across all touch points and put forward recommendations for continuous improvement. Identify opportunities in service and hospitality standards for the 57th Street Boutique to ensure consistency as well as "wow moments". Build a presence and strong network in NYC market as a resource of readily available recommendations to include, but not limited to, restaurants, entertainment venues, events, etc. 3. Coaching of the stores teams : Partner closely with the Retail Training team to engage regularly with Sales Associates team to ensure all hospitality, clienteling and client experience touch points, inclusive of Grooming guidelines, are being met on a consistent basis. Communicate and execute hospitality initiatives, leading by example to foster a warm, welcoming and engaging shopping experience. Guide Sales Associates in preparing an elevated and seamless execution of all appointments for key/high profile clients. Partner with management to ensure all tools are used to create an excellent experience. As needed, step in to strategically follow up with clients and handle escalated issues with outstanding diplomatic skills.

Created: 2024-11-24