Senior Commercial Quality Control Specialist

Senior Commercial Quality Control Specialist The Quality Control Specialist Sr works independently and is responsible for working with functional area leaders to execute audits and review results to determine corrective actions if needed. Responsible for partnering with all Commercial Lending line of business's (LOB) functional leaders to document and maintain policies and procedures. This role will provide oversight and execution in operations documentation management including the coordination with functional area leaders for changes to terms and conditions. Additionally, this role may also manage Bank Partner Programs and payee on-boarding and maintenance activities. Key Responsibilities and Duties Conducts audits for all LOB's to ensure safe and sound execution. Partners with LOB to remediate defects. Prepares monthly reporting results for presentation on the Operations Oversight committee. On a regular basis, meets with functional area leaders to review current audits to determine audit validity as well as analyze the need for new audits, review audit results and determine necessary actions to remediate audit findings. Partners with the functional leaders to document and maintain all policies and procedures for all LOB's. Ensures that all payee codes are established in accordance with by policy and procedure. Executes the input and maintenance of new and existing partner programs and payees in Leasing and Dealer Portal. Manages the Program Agreement process to include reviewing and approving all vendor agreements to ensure they adequately describe the requested programs and offerings. Reviews, approves, and publishes all foreign end user agreements and end user agreements and vendor agreements; works with functional leaders to address any potentials operational issues and obtain required approvals. Lays out, publishes, and maintains all obligor, vendor, and program specific documents from content provided by the legal staff and other process owners in accordance with brand standards provided by Marketing. Develops the test plans, oversees/executes the testing process for all new system releases. Identifies opportunities for organizational/process improvement Provides guidance and coaching to junior members of the team Educational Requirements University (Degree) Preferred Work Experience 3+ Years Required; 5+ Years Preferred Physical Requirements Physical Requirements: Sedentary Work Career Level 7IC Preferred Qualifications 5+ years of commercial lending experience Detail-oriented with a focus on accuracy and compliance. Hybrid work is a minimum of four days a week, one flexible day for remote work. Posting End Date: 11/25/24 Job Seeker Notice EverBank, N.A. ("EverBank") is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers. EverBank's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money. VEVRAA Federal Contractor Member FDIC Notice to Job Seekers ( Pay Range $72,900 - $98,700 EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status. We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.

Created: 2024-11-24