Senior Analyst, International Hotel Technology & ...

Who are we looking for? Choice Hotels, one of the world's largest lodging franchisors, has an exciting new opportunity as our Senior Analyst, International Hotel Technology & Commercial Strategy in the Distribution Strategy Division, working very closely with the International Commercial Division. The Distribution Strategy Division acts a bridge between the needs of our external users (e.g. guests, franchisees, third-party partners) and internal teams (e.g. Revenue Management, Loyalty, Marketing, Digital) by providing products and solutions to help drive revenue, capture bookings, create a seamless experience, and continually look for ways to improve and enhance those products. The International Commercial Division is the team that works with our regional offices in Canada, CALA, EMEA and APAC, to develop an overarching International marketing & distribution strategic plan focused on driving customer value, enhancing franchisee value proposition, and delivering regional teams' profitability. In this role you will collaborate with the US and International teams on PMS technologies and other products or programs, thereby enhancing the distribution of our hotels and enabling our international regions' successes. Are you passionate about systems, detail-oriented, with critical thinking skills who thrives in a busy, varied work environment, and is enthusiastic about working with teams across the globe ? We invite you to apply today for our Senior Analyst, International Hotel Technology & Commercial Strategy role today and #MakeItYourChoice . Your Responsibilities Support and coordinate the roll out of PMS migrations and onboardings. Support and maintain roadmap for International PMS capability development and lifecycle evolution, in collaboration with International Teams. Ensure International needs and requirements are always in scope of all projects by keeping track of upcoming products and programs released or updated by US. Lead the roll out of Choice RMS system with new PMSs and develop training materials as needed. Build the back-end system configuration to support a phased roll-out. Execute on rate/promo loading, activation and/or updates. Ensure testing is performed and support troubleshooting. Support and troubleshoot for all regions outside of US and support Canada Joint Venture and any MFAs that don't have access to Choice systems. Develop aligned processes between International and US organization to promote work efficiency. Train and educate on International connectivity landscape and needs, and act as a consultant. Document PMSs features and create internal facing communication such as release notes, training guides, FAQs, while also working with corporate communications to draft external facing material. Support International Commercial strategic initiatives (e.g. information dissemination, progress dashboards, data reporting). Your Experience, Skills & Competencies Associate's or Bachelor's degree in Business, Hospitality, Operations Management, Marketing, or Information Technology; or equivalent industry experience 2+ years of hospitality industry experience in a system-facing role preferred Analytical, problem-solving experience with ability to examine macro and micro issues Knowledge of existing Choice-supported hospitality property management (e.g. ChoiceADVANTAGE, Opera, Mews) and/or inventory and rates management systems is a plus Proficient in Microsoft Outlook, Excel, PowerPoint and Word Demonstrates key competencies to include: Collaborates Communicates Effectively Drives Results Your Team This is an individual contributor role that will report to the Director, Integrated Marketing and On Property Technology, with a dotted line to Senior Manager, International Technology & Commercial Strategic Initiatives. You will have 3 direct peer teammate (s) and collaborate with cross-functional departments on a regular basis. Your Work Location As our Senior Analyst, International Hotel Technology & Commercial Strategy, you will be based in our beautiful, state-of-the-art technology hub in Scottsdale, AZ. In October 2021, Choice opened a newly constructed world class technology center. Right now, our associates in Scottsdale, AZ are working in a hybrid environment, up to 4 days per week in the office and virtual from your home office the remaining days. We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs. Salary Range The salary range for this position is $79,000 to $90,000 annually. The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few: Competitive compensation and benefits, including medical, dental, and vision coverage Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance Financial benefits for retirement and health savings Employee recognition programs Discounts at Choice hotels worldwide About Choice Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the underdog, the dreamer, the entrepreneur - because that's who we are, too. At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business. *** PLEASE NOTE: This role is not eligible for sponsorship *** Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.

Created: 2024-11-23