Technical Product Owner- Service Management ...

Johnson & Johnson is recruiting for a Senior Manager, TPO of Service Management Transformation & Data Engineering to be located in New Brunswick, NJ. At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to build a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to tackle the world's most pressing healthcare challenges. We know that the success of our business - and our ability to deliver important solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential. At Johnson & Johnson, we all belong. Job Summary: Join our team as a dynamic and forward-thinking Technical Product Owner (TPO) and take the lead in shaping our ServiceNow platform strategy and driving innovative technical solutions! In this role, you'll harness your extensive expertise in ServiceNow implementations, Data Engineering, and Platform Engineering to create impactful, scalable, and secure solutions that tackle real business challenges head-on. You'll be instrumental in enhancing operational efficiency across the organization, collaborating closely with cross-functional teams to bring innovative ideas to life. Reporting to the CBT Director, Technical Product Manager for Service Management Transformation and dotted line report into the CBT Director, Technical Product Manager for Data Engineering, you'll have the opportunity to guide our technical direction and make a lasting impact. If you're a seasoned professional eager to make waves in a fast-paced environment, this role is for you! Key Responsibilities: ServiceNow Technical Leadership: Lead the implementation and optimization of the ServiceNow platform with a focus on the HRSD, S2P, and Employee Center modules. Architect, design, and implement robust, secure, and scalable ServiceNow solutions, ensuring alignment with business needs and ServiceNow best practices. Shape the squad vision and roadmap, steering the team to deliver platform features oriented around business impact. Translate business requirements into user-stories and acceptance criteria, balancing business value with technical feasibility. Lead cross-functional teams, including developers and system integrators, to deliver ServiceNow configurations and customizations. Design and implement integrations between ServiceNow and other enterprise systems, ensuring seamless data flow and interoperability. Prioritize the product backlog, optimizing cost and delivery efficiency, while ensuring alignment with customer needs. Act as the voice of the customer within the squad to ensure the squad delivers the right solutions. Data Engineering & Solutioning: Identify and propose advanced technology solutions to enhance business outcomes, delivering speed, agility, and measurable impact. Leverage 5+ years of expertise in Data Management, Analytics, and Insights generation to support data-driven decision-making. Build, optimize, and maintain ETL data pipelines from various data sources, using modern integration techniques. Provide data-driven recommendations to business partners. Hands-on experience with SQL and knowledge of Python (a plus) to support data analysis and integration. Experience with modern BI visualization tools like Tableau and Power BI is preferred. Platform Engineering & Technical Leadership: Lead the design and deployment of scalable data platforms using modern data management technologies such as Databricks and Snowflake. Implement security protocols to protect sensitive data and ensure compliance with industry regulations. Oversee platform performance to ensure optimal functionality, proactively addressing potential issues and implementing strategic safeguards that uphold high availability and data integrity. Proactively develop monitoring, alerting, and optimization strategies for platform operations. Leadership and Collaboration: Serve as a trusted advisor to technology leaders, offering guidance on platform strategy and technical direction. Plan resourcing for the squad (i.e., new roles, changes), and create ASOE requests to onboard members. Collaborate with global and regional teams, as well as external partners, to drive platform functionality and improvements. Work with architects and engineers to assess technical solutions and prioritize user-stories and features. Facilitate release planning, sprint planning, and product demos with business partners. Ensure cross-team collaboration and synchronization for cross-squad tasks. Lead third-party engagements to support squad objectives. Lead squad Objectives and Key Results, drive continuous improvement across the product lifecycle, and monitor sprint metrics and user results. Stakeholder Management and Communication: Conduct product demos and Proof of Concepts (POCs) to showcase technical solutions to key partners. Collaborate with UX/UI designers to enhance user experience within the ServiceNow platform. Translate complex technical concepts into clear, accessible language for both technical and non-technical audiences. Drive product messaging, communications, and customer outreach in collaboration with the Product/Platform Manager. Ensure all product features meet relevant security, privacy, and compliance standards. Design Thinking and Communication Skills: Lead the end-to-end design of customer-centric products using design thinking principles. Develop and implement product roadmaps, ensuring a user-focused approach to platform enhancements. Demonstrate strong leadership, negotiation skills, and a keen attention to detail. Present technical concepts in a clear and engaging manner to diverse audiences, including senior leadership. Qualifications Qualifications: Required: Bachelor's degree in Computer Science, Information Technology, or a related field from an accredited institution. Proven expertise leading large-scale ServiceNow implementations with deep knowledge of HRSD, S2P, and Employee Center modules. 5+ years in IT with a strong focus on Data Management, Analytics, and generating actionable insights. Proven experience designing and implementing integrations between ServiceNow and enterprise systems. ServiceNow Certified System Administrator (CSA). Hands-on experience in data engineering, particularly with ETL pipelines, SQL, and data analysis tools. Experience with Databricks and Snowflake technologies to lead the design and deployment of scalable data platforms. Exceptional communication, leadership, and stakeholder engagement skills. Strong problem-solving abilities and a proactive approach to identifying and resolving platform issues. Preferred: ServiceNow Certification - Certified Implementation Specialist for HRSD and one or more other products. Experience with BI visualization tools such as Tableau and Power BI. Experience with Design Thinking and a user-centered approach to product design. Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit The anticipated base pay range for this position is $120,000 to $207,000 The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis. Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). Employees are eligible for the following time off benefits: Vacation - up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year Holiday pay, including Floating Holidays - up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year Additional information can be found through the link below. The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

Created: 2024-11-23