Customer Service Representative

Tech24 and Tech24's subsidiaries are a full-service commercial kitchen equipment repair company. We provide complete foodservice equipment maintenance and repair services for restaurants, QSRs, convenience stores, retailers, coffee shops, and concessions operations, specializing in commercial cooking, refrigeration, and HVAC equipment. We are a nationwide company, headquartered in Greenville, SC with local branches located coast to coast. We are looking for a Remote Customer Service Representative to join our team! In this role, you will assist customers by handling verbal and written service requests, providing appointment-related support, and transcribing technician reports into customer-friendly work orders/invoices. Key Responsibilities: Accept and Respond to Customer Service Requests Manage customer inquiries and service requests via phone and email, providing information and assistance with scheduling, rescheduling, and confirming appointments as needed. Transcribe Technician Work Orders Review and refine written work orders from technicians, translating technical details into clear, easily understood work order invoices for customers. Manage Email Communications Facilitate extensive email correspondence with both employees and customers, maintaining professionalism and clarity in all communications. Update and Maintain Customer Records Document and update customer profiles in the system, ensuring all interactions and service details are accurately recorded. Utilize Work Order System Gain proficiency in our work order management system to efficiently process and track service requests. Process Payments in QuickBooks Online Record and process customer payments in QuickBooks Online, ensuring accuracy in billing and account updates. Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Must have a strong, broadband Internet connection If you are detail-oriented, have strong communication skills, and enjoy supporting customers in a remote environment, we'd love to hear from you! Dental Insurance, Life Insurance, Medical Insurance, Paid Time Off, Retirement, Vision Insurance

Created: 2024-11-23