Manager LPN / LVN - Clinical Support Specialist - $61K-...

ChenMed is seeking a LPN / LVN Clinical Support Specialist Manager for a job in Philadelphia, Pennsylvania. Job Description & Requirements Specialty: Clinical Support Specialist Discipline: LPN / LVN Duration: Ongoing Employment Type: Staff Salary will be competitive and based on  equitable  consideration of qualifications and experience. We're unique.  You should be, too. We're changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Center Clinical Manager (CCM) at our North Philadelphia office is an active leadership role responsible for the day-to-day management of back office center operations, which may include but is not limited to: clinical quality, compliance, human resources, patient experience and direct team member supervision. The incumbent in this role oversees the hiring, performance management, training and day-to-day functions of center team members, including but not limited to: Care Promoters (all levels), Pharmacy/Medication Technicians and X-ray Technicians. He/She collaborates with Center Leadership to design and implement clinical operation strategies that help the center meet/exceed organizational goals. The Center Clinical Manager demonstrates thorough knowledge and proficiency in healthcare data analytics, clinical protocols and leadership to ensure the center's successful operation. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: Collaborates with Center and Divisional leaders to provide VIP service to patients, family members and staff. In partnership with Center leadership, manages clinical operations to ensure organizational objectives relative to clinical performance metrics, growth strategy and membership goals are regularly met and/or exceeded. Ensures proper back office staffing scheduling, approves staff payroll and PTO, plans for and manages staffing shortages. Performs direct patient care duties as/when needed. Patient care may include all duties roles and responsibilities of a Care Promoter. Uses data analytics and dashboards to assist with the development and execution of business strategies that increase revenue and quality ratings (HEDIS/STARS/Clinical Gaps) and support our core model. Develops protocols and procedures to improve staff productivity. Collaborates with PCPs to coach and manage clinical staff performance; implements progressive improvement plans and disciplinary action when needed. Manages medical equipment and supply inventory. Ensures availability and proper preventative maintenance of emergency equipment. Troubleshoots malfunctions, initiates service and repair requests and inspects new equipment. Ensures key performance targets are met, including but not limited to: Key Performance Metrics (KPI) metrics, wait times, patient experience and staff engagement and turnover. Leads high quality selection, hiring and on-going training and education for clinical staff and Pharmacy/Medication Technicians. Facilitates orientation and onboarding of new clinical team members ensuring they are fully trained in their duties including philosophy of care, patient flow and clinical competencies. Ensures regulatory compliance with OSHA, HIPAA and other governing agencies. Enforces clinical and quality standards and internal audit requirements of ChenMed. Completes all required training to dispense medications from medication room. Performs other duties as assigned and modified at manager's discretion. KNOWLEDGE, SKILLS AND ABILITIES: Highly developed healthcare operations and clinical acumen Superb knowledge and understanding of general clinical operations, practices, techniques, medical products, processes and procedures Advanced skill in screening patients, medication administration, wound care, vital signs, and drawing blood and other specimens for laboratory work Excellent oral and written communication skills Excellent leadership, interpersonal and organizational skills. Able to effectively coach, mentor, inspire and encourage top performance Proven ability to consistently meet and regularly exceed organizational metrics Ability to nurture and maintain high clinical staff engagement and low turnover Ability to effectively collaborate and influence team members, including PCPs, Providers and Specialists, market/region/division leaders, center and dyad leaders, nursing staff, and front office staff Capability to effectively resolve problems and achieve team goals Ability to efficiently multi-task, seamlessly shift priorities and manage multiple projects in tandem. Ability to be and remain calm and flexible in busy or stressful situations Detail-oriented to ensure accuracy of patient care, staff scheduling and other pertinent duties Customer-focused, compassionate and empathetic with our patient population and their family members Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position Ability and willingness to travel locally, regionally and/or nationwide up to 10% of the time Spoken and written fluency in English; Bilingual a plus (Spanish/Creole) This job requires use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: High school diploma or GED equivalent required BA/BS degree in Business or Healthcare Administration or a healthcare related field preferred Active and good standing Licensed Practical Nurse (LPN) in current state of employment OR a nationally accredited Certified Medical Assistant required; other clinical licensure/certifications above the minimum requirement may also be considered A minimum of 5 years progressive work experience in a medical clinic, hospital or similarly regulated healthcare environment required A minimum of 2 years management experience with direct reports required; in a medical clinic, hospital or similarly regulated environment strongly preferred IV Therapy certification for LPNs where required by State Board of Nursing Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment Experience working with geriatric patients is preferred EMR system experience a plus We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better.  Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.  ChenMed is changing lives for the people we serve and the people we hire.  With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.  Join our team who make a difference in people's lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply ChenMed Job ID #R. Posted job title: Lpn / Lvn Clinic Manager About ChenMed At ChenMed, we're shaping the future of value-based care. Our patient-centered, preventive care approach is aimed at improving health outcomes for seniors.   We serve our communities in over 100 medical centers across 12 states and prioritize our team members with competitive compensation and benefits and with our purpose-driven culture. Working at ChenMed is more than just your next opportunity, you will feel rewarded from day one as your contribution will truly make an impact in both the health and lives of seniors. Benefits Employee assistance programs Medical benefits Holiday Pay Dental benefits Benefits start day 1 Life insurance Guaranteed Hours Sick pay Vision benefits 401k retirement plan Wellness and fitness programs Mileage reimbursement Discount program

Created: 2024-11-22