Sr. Facilities Operations Manager, Datacenters

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand "” with heart at its center "” our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviorsâ„¢ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Job Purpose and Summary: This position is responsible for providing leadership and oversight of CVS Health properties comprised of corporate offices, 24/7/365 mission critical data centers, call centers, specialty and mail pharmacies and associated support properties. This position leads the Facilities Managers that directs the internal customer service request and support operation for the Facilities Management team. The Senior Facilities Manager (SFM) is responsible for all facilities related services contracts including customer service personnel and service contracts in support of CVS Procurement standards and operations including but not limited to preventative and predicative maintenance for National and Regional Corporate Headquarters facilities, mission critical N+1 Data Centers and up to 20 additional company owned and occupied office and production facilities. The SFM advocates for, represents and follows-up with contracted service providers and with end users to ensure adequate and timely service responses for CVS Health business units and related infrastructure. This position leads staff and other managers along with multiple third-party service providers for concurrent and overlapping projects while minimizing impacts or disruption to business units. The SFM works in conjunction with the Lead Director, FM, and HVAC & Electrical Supervisors to ensure service requirements are met and exceeded. They work closely with the Procurement and Finance departments to manage cost, identify contract renewals, maintain the budget dashboard for compliance and expedite necessary approvals for facilities service contracts labor, goods, and services to stay on-time and on-budget. The position supports a wide variety of services that require 100% uptime in most cases. We are a rapidly growing organization and we embrace change as a way of life. You will provide innovative solutions and exceptional customer service to our customers and our colleagues. Essential Qualifications and Functions: The minimum knowledge, skills, and abilities (KSAs) which are absolutely required to successfully perform the job. Generally, required skills are a bit more open-ended. Be sure to include any required physical attributes of the job. Ensure language regarding "regular and reliable attendance" is an essential function of the job. Essential requirements should also include "any additional tasks as directed by supervisor or manager" e.g., travel requirements, etc. Prior relevant work experience 5-8 years Demonstrated operational and service excellence with 5 experience in Facilities Management One year supervising direct reports and vendors Three years third party sourcing of potential service providers and handling work request and the purchase order process. Demonstrated ability to work with minimum supervision and effectively complete multiple complicated tasks simultaneously in high profile assignments and conditions. Demonstrate trong communication skills with the ability to deal tactfully and efficiently at all levels of the organization. Exceptional organizational, analytical and problem-solving skills. Able to deliver comprehensive, timely results and manage dispute resolution. Strong desire to lead and deliver outstanding customer service to internal customers in conjunction with fast-paced high growth company with a willingness to work in a team environment and results-oriented culture. Must have valid driver's license Preferred Qualifications: Demonstrated operational and service excellence with 10 years experience in Facilities Management Five years supervising direct reports and vendors Strong team leadership skills with the ability to expedite work and incorporate changes 3 or more years in Microsoft Suite with clear, concise reports, recommendations and action plans. 1 year experience with CVS Procurement and Purchasing systems Education: Indicate the amount of education TYPICALLY required to fulfill the responsibilities of the role. Enter "R" for Required or "P" for Preferred. R - Equivalent Experience R - High School Diploma or General Equivalent Development (GED) P - Bachelor's degree Other License(s): Pay Range The typical pay range for this role is: $75,400.00 - $165,954.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit Benefits | CVS Health ( We anticipate the application window for this opening will close on: 01/31/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Created: 2024-11-22