Managing Director, Head of Operations - Wealth ...

Managing Director, Head of Operations - Wealth Management | Remote - San Francisco/Los Angeles/New York City Judson Group has partnered with a privately-held independent RIA with $1.8B in AUM in the search for a Managing Director, Head of Operations - Wealth Management . The firm serves affluent individuals, families as well as private- and public-sector organizations and is looking for a strong operations leader to help guide and grow the firm. This individual will be an integral member of the firm's leadership team. The ideal candidate will be a strategic thinker and a skilled practitioner with experience in both managing teams and executing key projects that drive operational efficiencies and enhance the client experience. Location: Remote; preference for San Francisco, Los Angeles, or New York City; Occasional travel to San Francisco HQ required. Responsibilities: Responsible for oversight of day-to day client operations functions including onboarding, maintenance, billing, trading operations, and all other client service/operations functions Ensure client service/operations teams are appropriately staffed, trained and performing at the highest level Collaborate with members of senior management to review workflows and the tech stack to optimize the overall operational workflows and processes of the firm Collaborate with senior management on strategic initiatives related to client experience Develop firm performance goals and long-term operational plans to drive operational efficiencies Analyze current workflows and operational processes and recommend solutions or improvements where necessary Optimize digital onboarding and service tools from our custodial partners (Schwab, Fidelity) and integrate with the firm's current and future technology stack Act as the senior liaison on the firm's custodial relationships (Schwab, Fidelity) and serve as the escalation point on client issues, transaction requests, and account opening & closing, among other activities Enhance and maintain internal KPIs and dashboards to evaluate firm operational performance Represent the Operations function during senior management meetings Support senior management in driving strategic initiatives, including client segmentation and service model refinement to support the growth of the firm in its key business lines Work with the Chief Compliance Officer to ensure critical procedures are adhered to, and information security policies are robust Work with the Performance Reporting team to ensure billing is performed timely and accurately as well as ad hoc projects that may arise periodically Requirements: Minimum of ten years of experience within an RIA; minimum of three years of corporate management/leadership experience including managing remote employees. Deep understanding of custodial offerings and their associated web interfaces (Schwab, Fidelity, etc.) Strong proficiency in MS Office, especially Excel. Salesforce and Addepar experience a plus. Understanding of custodial trading tools and financial planning software Proven ability to implement and manage operational workflows for maximum efficiency and team productivity Excellent written and verbal communication skills; ability to interact up, down, and across the organization Ability to breakdown complex objectives into discrete steps and tasks to get both management buy-in and facilitate a successful implementation Compensation: Strong base salary, bonus, benefits package, and equity opportunity Location: Remote; preference for San Francisco, Los Angeles, or New York City; Occasional travel to San Francisco HQ required. #J-18808-Ljbffr

Created: 2024-11-20