Medical Front Desk Associate

Position: Front Desk Specialist Pay Rate: $20-21/hr Location: - Great Neck, NY, 11021 ***5 days a week in office*** Office Hours: 8am-5pm, (Monday - Friday) Greet all patients and office guests Check-in and check-out all scheduled patients Enter and verifying patient demographics and insurance information Educate patient about insurance coverage, in network vs. out of network benefits Ensure that necessary paperwork is complete and on file (i.e. Insurance forms, insurance referrals, authorizations and/or waivers, specialist packets/forms) Ensure proper registration and billing documents are reviewed and signed off on by the patient/responsible party Obtain or create electronic medical record number; enter into PM system Direct patients to radiology as indicated on appointment notes by the medical assistant Address patient balances at time of service, set up payment plans when appropriate Collect and enter patient payments Schedule appointments Notate cancelled or rescheduled appointments Follow Patient No Show/Cancellation Policy Review and update eligibility Print and verify day end review Submit daily payment collection reports Balance daily receipts Accept and review patient disability forms and/or medical records requests for completion/accuracy, notifying patient of processing time Release records to patients once requests have been fulfilled Enter charges and payments for medical records requests filled directly by our office Accept labs from outside facilities, date stamp and forward to clinical staff Sign for all incoming deliveries (i.e. Fed Ex, USPS, Air Borne Express) Open and close office prior to and following business hours Assist patients and/or family members with any requests Maintain a professional work atmosphere by behaving and communicating in a manner that gets along with patients, physicians, co-workers and administration Any and all other duties as assigned by the office manager

Created: 2024-11-20