Debit Card Services Specialist

ESSENTIAL FUNCTIONS:1. Represent the Credit Union to members in a professional manner and provide prompt, efficient and accurate service in processing of transactions;2. Provide member support for issues related to ATM and Debit cards;3. Assist Employees, Employees' families, and PSFCU Officials with their accounts;4. Update accounts with new member information in all systems exclusive to each card type;5. Order new / replacement cards;6. Handle lost / stolen cards and blocked accounts;7. Perform daily review of essential reports;8. Review issues included in exception reports and recommend corrective actions;9. Process adjustments, mismatches and exceptions;10. Prepare various reports to effectively monitor activities, identify issues and trends, and recommend changes;11. Handle mail returns including but not limited to plastic mailers, notification letters;12. Handle Dispute and Fraud Claims;13. Prepare documents and reports to CUNA for fraud, CAMS;14. Review FICO alerts;15. Process Cyber and Fraud Warnings;16. Process uChoose requests.17. Review and recommend adjustments to Fraud Monitoring Systems to mitigate the risk;18. Identify areas that need improvements and make recommendations for enhancements;19. Act as a liaison between the Credit Union and Third-Party Vendors and service providers;20. Maintain comprehensive and in-depth knowledge of Credit Union's policies and procedures and ensure compliance;21. Temporarily increase transaction limit on debit cards in accordance with procedure;22. Verify and release double authorizations in the Symitar;23. Maintain professional and technical knowledge by attending educational trainings, seminars, and reviews of business publications;24. Effectively offer Credit Union products and services through the practice of established sales and service techniques;25. Perform any other duties or responsibilities as may be required or assignedRequirements:High school diploma or equivalent1 - 5 years financial institution experience;1 - 2 years experience as a customer service representative;Advanced computer skills and knowledge of computer software programs;Ability to cross sell products;Fluency in spoken and written Polish;AN EQUAL OPPORTUNITY EMPLOYER

Created: 2024-11-19