Patient Care Coordinator - Physical Therapy Office

Overview: The Patient Care Coordinator plays a crucial role in ensuring the smooth and efficient delivery of healthcare services to patients. They serve as a liaison between patients, healthcare providers, and administrative staff, coordinating various aspects of patient care to optimize patient satisfaction and outcomes. Responsibilities: Patient Communication and Support: Interact with patients in-person, over the phone, or via email to schedule appointments, answer inquiries, and provide assistance. Educate patients on medical procedures, treatment plans, and follow-up care instructions. Address patient concerns, complaints, or issues promptly and effectively, ensuring a high level of patient satisfaction. Appointment Scheduling and Coordination: Manage appointment schedules for healthcare providers. Coordinate with patients and healthcare staff to schedule diagnostic tests, surgeries, and consultations. Ensure proper documentation of appointments and follow-up activities in electronic medical records (EMR) systems. Insurance Verification and Billing: Verify patients' insurance coverage and eligibility prior to appointments. Assist patients with insurance-related inquiries, claims processing, and billing issues. Collaborate with insurance companies and billing departments to resolve billing discrepancies and facilitate payment processing. Medical Records Management: Maintain accurate and up-to-date patient records, including personal information, medical history, and treatment plans. Ensure compliance with healthcare regulations and patient confidentiality guidelines (e.g., HIPAA). Facilitate the transfer of medical records between healthcare providers as needed. Care Coordination and Referrals: Collaborate with healthcare professionals to coordinate patient care across multiple specialties and settings. Monitor patient progress and follow-up on referrals to ensure timely and appropriate care delivery. Patient Education and Advocacy: Provide patients with resources and information to promote health literacy and self-management of medical conditions. Advocate for patients' needs and preferences within the healthcare system, ensuring they receive comprehensive and personalized care. Qualifications: Bachelor's degree in healthcare administration, nursing, or related field preferred. Previous experience in healthcare administration, patient services, or customer service roles. Proficiency in medical terminology and EMR systems Strong communication, interpersonal, and organizational skills. Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment. Compassion, empathy, and a patient-centered approach to care delivery. ** We will train and mentor the right candidate** Benefits: Medical, dental, vision insurance, 401K, Paid Time off Hours: 11 am to 7 pm Monday to Friday

Created: 2024-11-19