Head of GCT - Escrow

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at"”all from Day One. Job Description Responsible for leading all aspects of the Global Corporate Trust Escrow business including P&L, Sales, Relationship Management, Product, and Service delivery. Responsible for growing an ~$100 million business nationally. The role is focused on the delivery of Escrow services to empower GCT to effectively grow its escrow offerings and deepen existing relationships. The role is a member of the GCT leadership team. ESSENTIAL FUNCTIONS: Own all aspects of escrow product segment. Develop and execute on the short and medium term strategy for tactical improvements and initiatives to improve the escrow business performance Interface with all areas affected by the escrow extraction; including end users, business stakeholders, support functions and vendors. Maintain a strong understanding of competitive dynamics and their impact on the business and strategy; develop, coordinate, and lead special projects to accelerate Escrow performance. Expected to be a thought leader in identifying areas for improvement based on client and bank needs, which can include client experience, workflow processes, or systemic improvements. Develop and implement solutions, including best practices for the team, product, and systems. Work with business development to identify revenue opportunities and distribution channels. Create opportunities to increase profitability and efficiency. Utilize market and industry information to assess market positioning, competitor analysis, and segment opportunities. Maintain a strong understanding of external competitive developments, including digital market evolution, and the impact on our business and strategy. Research and evaluate industry trends, uncovering new opportunities for business growth, market positioning, and product development. Support evaluation of other strategic partnerships that could drive business scale. Provide leadership, vision, direction for team members and business partners while working cross-functionally to solve problems, implement changes, and ensure appropriate and professional communication among stakeholders. Identify key productivity metrics and develop/enhance reporting tools for leaders and teammates. Mentor, coach, and help educate/train new team members. Identifies business risks and operational challenges and takes steps to mitigate risk and enhance operating systems and processes. Coordinates the development and implementation of operational changes within the unit. Manages a staff, hires new staff, and trains employees to successfully meet business objectives. Maintains a high level of current knowledge and comply with all U.S. Bancorp policies and procedures and all applicable government regulations. Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures. Actively participates in any required corporate and business line training in these areas. Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position. Actively works with customers to understand each customer's normal account activity, as appropriate for this position. It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bancorp's "Code of Ethics". Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position. SPECIFICATIONS: • 15 years of management experience • Proven ability to drive client impact projects to completion • Demonstrated influential leadership skills • Excellent oral and written communication skills, with ability to construct informative and persuasive presentations • Goal oriented, action-focused, executive level interpersonal and communication skills • Innovative and curious mindset • Ability to work independently and efficiently toward goals in a complex, diverse environment with multiple and changing demands • Ability to travel 25% If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( . Benefits: Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours): Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law EEO is the Law U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS ( EEO poster. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program ( . The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $187,425.00 - $220,500.00 - $242,550.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.

Created: 2024-11-19