Customer Support Analyst

Customer Support Analyst Job Description: Learner. Listener. Solutions-provider. If you have those three things, you will feel the satisfaction of "I crushed it" as you shut down your computer at the end of the day. This is that kind of job. Let's skip to the good part. What's in it for you? This is a hybrid role - 3 days per week in our Beaverton or Lawrenceville office. 𝐌𝐢𝐧𝐢𝐦𝐮𝐦 𝐪𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬: •"ƒ2+ years of Customer Service/Support experience •"ƒPassion for creating world class customer experiences •"ƒGreat listening and troubleshooting skills through active listening, meaningful questions, and an ability to break down processes into simplified steps •"ƒExcellent interpersonal skills, resiliency and of course a great sense of humor - we like to laugh and have fun too! 𝐍𝐢𝐜𝐞 𝐭𝐨 𝐡𝐚𝐯𝐞: Experience with accounting, finance or payroll Key Responsibilities: 𝐘𝐨𝐮𝐫 𝐝𝐚𝐲 𝐭𝐨 𝐝𝐚𝐲: •"ƒYou will be the voice of Sage when our customers need phone support for Sage ERP software products. Their issues may be functional or technical in nature. •"ƒYou will enable our customers to get back to their business by helping them with questions or issues regarding Sage's products or services. •"ƒYou will use your empathetic and human-centered approach to go above and beyond for the customer. •"ƒUsing your passion for creating world-class customer experiences, you will build fantastic relationships in a fast-paced environment. •"ƒYou will help maintain and develop our self-service platforms (e.g. Sage City, Sage Knowledgebase etc.) in order to assist customers in helping themselves with these world-class tools. 𝐏𝐞𝐫𝐤𝐬? 𝐖𝐞 𝐡𝐚𝐯𝐞 𝐩𝐥𝐞𝐧𝐭𝐲. •"ƒCompetitive salaries that landed us top 5% of similar sized companies (according to Comparably) •"ƒMedical, Vision and Dental plans 100% premium covered by Sage •"ƒ12-16 vacation days, 11 holidays, 3 personal and 5 sick days •"ƒ5 days paid yearly to volunteer (through Sage Foundation) •"ƒParental leave (18 weeks after 12 months with Sage) •"ƒAnnual fitness ($360) and tuition reimbursement ($5,250) 𝐃𝐢𝐠 𝐝𝐞𝐞𝐩𝐞𝐫 𝐚𝐛𝐨𝐮𝐭 𝐰𝐡𝐨 𝐰𝐞 𝐚𝐫𝐞: •"ƒWho is Sage: •"ƒLife at Sage: •"ƒOur Values & Behaviors: •"ƒHow we make a difference: •"ƒSage Business Cloud - SaaS for Every Business: #LI-EP1 Function: Customer Operations Country: United States Office Location: Lawrenceville;Beaverton Work Place type: Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage:/en-us/company/careers/working-at-sage/ Watch a video about our culture:/watch?v=h1-vs3zIpnc We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out . Learn more about DEI at Sage:/en-us/company/careers/diversity-equity-and-inclusion/

Created: 2024-11-19