call center - hybrid

call center - hybrid. columbus , ohio posted october 30, 2024 job details summary $19 per hour temp to perm high school category sales and related occupations referenceAB_ job details HIRING NOW - CALL CENTER - HYBRID POSITION Are you ready to launch your career in an insurance and financial services company leader in America? We're looking for motivated individuals for a Call Center position that offers the chance to develop your skills in a fast-paced, rewarding environment while providing exceptional customer service. If you're eager to make an impact and advance your professional journey, we'd love to hear from you! Location: Hybrid in Grandview Heights, OH. ***Onsite on Tuesday, Wednesday, Thursday. ***WFH on Monday and Friday. Shift: Requires open availability Monday - Friday, 8:00am - 11:00pm and Saturday, 9:00am - 6:00pm ***Training will be from 9:00am - 5:30pm EST What you will be doing: Handle incoming calls from investment professionals, plan sponsors, members, and partners on various topics, Analyze issues to determine appropriate solutions, striving for first-contact resolution. Educate customers on product features, tax implications, penalties, surrender charges, death benefits, lifetime income, and other plan-related benefits. Provide consultative insights by identifying and addressing unstated needs. Stay updated on product changes and enhancements through daily communications. Document interactions to support customer relationships and deepen engagement. Ensure compliance with FINRA regulations, state and local laws, plan documents, and company policies. The right candidate will have: Undergraduate degree or equivalent combination of training and experience. Experience in financial services, insurance or a related field is highly preferred. Ability to comply with FINRA rules and regulations Exceptional customer service skills, problem-solving, and communication (oral and written) skills required. strong problem-solving abilities with a focus on first-contact resolution TO APPLY: Email Resume to: If this job is not for you, feel free to refer a friend. Skills Call Center Call Center Support Telephone Etiquette Customer Service communication skills financial Insurance Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact . Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days. get in touch we are here to help you with your questions. CM claudia mendoza

Created: 2024-11-19