NOC Consultant

WHO WE ARE: Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago's Loop. WHAT WE DO: We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners. DTI has an immediate need for a NOC (Network Operations Center) Consutant for a 6month+ contract in Newark, NJ. Consultant must work on our W2 Consultant must be available to work all three shifts onsite Duration: 6 Months+ Contractor Job Description - NOC Location: Newark, NJ Requisites: • Education: Completed higher education or studying in technology areas. • Experience in Help Desk/Service Desk/Call-Center • Knowledge in monitoring; (SolarWinds, Zabbix, Nagios, Grafana, etc.) • Basic knowledge of networks. • Basic knowledge of IT support. • Familiarity with ITSM tools (ServiceNow, Jira, GLPI, etc.) • Familiarity with operating systems, Office Package and E-mails. • Familiarity with virtual desktop VDI infrastructure. • Familiarity with working on a VPN. • Familiarity with answering calls (AWS connect), using call answering protocol. • Experience with recording and categorizing calls and diagnosing problems and incidents. • Experience in documentation and ITIL processes. • Good written and verbal communication. • Familiarity with escalation processes, internal, external and service providers. • A heightened sense of urgency. • Familiarity with following daily work processes and routines with responsibility and organization. Shift Roster 1st shift: 07:00 - 15:00 2nd shift: 14:30 - 22:30 3rd shift: 21:30 - 07:30

Created: 2024-11-19