Member Services Supervisor

DescriptionSpring Place, where creative individuals from diverse backgrounds come together to connect, collaborate, and grow. We're not a house for creativity. We're a home for creatives.Our PropertiesSpring Place currently operates across two different properties in New York City and Los Angeles:Spring Place New York is a cultural haven in the heart of Tribeca. Home of New York Fashion Week, Independent Art Fair and Tribeca Film Festival, the flow of events seem to never end. Our curated space, with our private Membership Club, is home to a vibrant community who share a passion for creativity, connection and culture.Spring Place Beverly Hills is a unique destination where creativity thrives. Nestled between the Peninsula and Waldorf Astoria hotels, our architectural masterpiece offers a private Membership Club made up of individuals from diverse backgrounds who share a passion for pushing the boundaries of creativity and success. The RoleThe role of Member Services Supervisor at Spring Place New York is to support the administrative functions of the Member Services (MSA) department and supports management of operations while offering a top-tier level of Hospitality. The MSA Supervisor will help guide the MSA team, coordinating scheduling and MSA services to best support Spring Place. The MSA Supervisor is the main point of contact between Membership, Events, Programming and Housekeeping departments. The MSA Supervisor will support leadership with all tasks, ensuring that all operational components maintain a positive, upscale, and consistent experience for all members and visitors.The role requires someone who is ready to:Oversee and guide efforts of the MSA teamTrain and orient all new hires on the MSA teamAscertain in departmental training needs to further develop, maintain, and update departmental SOPs, ensuring they are being always followedStep in for MSAs as needed which can include openingclosing checklists, closing the club, opening the club, weekend shifts andor holidaysBe the bridge for the MSAs to other departments including Food and Beverage, Membership, Events, Programming and HousekeepingDevelop and manage the MSA department schedules, ensuring proper coverageOversee and ensure MSAs are taking appropriate scheduled breaks as neededMaintain MSA inventoryConduct daily floor and conference room walkthroughs to ensure operational and design standards are met, and that all meeting rooms are fully equipped and functionalMaintenance of Spring Place member base (updating NEXUDUS profiles)Properly maintains the daily log, by tracking completed tasks, tracking issued keys, issued lockers, and reviewing the communications log on a routine basisAccommodates guest's needs by scheduling, confirming, and changing reservations for conference accurately and timely; enforces cancellation policies and follows up on collectionsProvide up-to-date information on all Spring Place services and products, promote offerings to maximize revenue, and gather guest feedbackConverse with Members, Guests and potential Members regarding Spring Place events, various programs, and amenities offeredPromptly and courteously address or escalate all member requests, concerns, complaints, and suggestions to management, ensuring exceptional guest services at all timesManage and support electronic devicesPerform daily Wi-Fi checks to ensure connectivity and functionalityProvide support for various projects and perform related tasks as assignedMember CommunicationsUpdate and maintain frequently used flyer templates for display on Videri screens and throughout member spaces (e.g., restaurant hours, closures, or relocations).Oversee content being displayed on Videri screensSupport ticket allocation for member eventsGenerate QR codes using and add them to assets as neededWe are seeking candidates who bring:2+ years of previous front desk or customer experienceHigh level of responsibility and professionalismExcellent communication skills, written and verbalAbility to collaborate effectively with team members and delegate tasks as neededExcellent guestclient service skillsNexudus knowledge is a plusAbility to work a flexible schedule including weekends, evenings, and holidays as neededStrong critical thinking and attention to detail; ability to understand and anticipate guest needs; remain calm under pressure; resolve issues effectively; and demonstrate exceptional supervisory skillsAbility to successfully re-prioritize tasks in a moment's noticePrior experience engaging with communities or liaising with high-value customers, particularly in the hospitality, high-end fashion, or luxury sectorsExperience supervising and developing staff, with strong attention to detail, a polished presentation, and a natural ability to build relationshipsExperience handling celebrities and high-profile events is a plusAbility to work efficiently under time constraints and meet deadlinesComputer literacy, including in Microsoft Office Suite and Google SuiteThe anticipated salary for this position is $23.00-$25.00 an hour. Please note this job description is intended to convey information essential to understanding the scope of the job and the general nature, level, and expectation of the work to be performed. It is not designed to cover a complete list of qualifications, skills, efforts, duties, responsibilities, or activities associated with this position, as they may change at any time, with or without notice.

Created: 2024-11-19