Field Service Engineer - Onsite Support Services

Required Skills: Candidate must have 6 to 8 years in Field Services / Onsite Support Services PC/Mobile/Hardware Hands & Eyes Meeting Rooms & Events Support Smart Hands Collaboration & Telephony Equipment Office Moves Hands-on Office Move Projects Good technical knowledge of Windows operating system (Windows 10) Knowledge on Microsoft Office 2016 (Office 365) Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Ability to perform remote troubleshooting and provide clear instructions Experience in Handling Windows Imaging Project Experience in software development, processes, and methods Good knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc. Ability to co-ordinate and interact with various teams to arrive at a quick resolution. Ability to organize workload for effective implementation. Ability to interact effectively at all levels with sensitivity to cultural Ability to adapt new product support as organization evolves Knowledge on SCCM and Intune administration Knowledge on mass OS deployments Experienced in maintaining multiple OS image and hardware moels Experience in Microsoft OEM Pre-installation Kit (OPK) tools Knowledge of PXE and DHCP functionality

Created: 2024-11-19