Telecommunications Supervisor

Description Introduction Do you have the career opportunities as an Telecommunications Supervisor you want with your current employer? We have an exciting opportunity for you to join Mission Health which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits Mission Health, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as an Telecommunications Supervisor where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications Manages Switchboard, Dispatch, and MedComm operators who must provide a high level of customer service while receiving, transferring, documenting and dispatching all emergency and routine communications throughout the hospital, including internal calls to maintenance, security, biomed, shuttle, etc. This role also oversees MedComm who supports the communication for the air medical transport and regional ambulance transport teams. What qualifications you will need: Required Education: High School diploma Preferred Education: Associates Degree Required Experience: Two to four years of customer service experience Preferred Experience: Five to eight years dispatcher, call center, and / or customer service experience. Advanced knowledge of computer skills and some basic supervisory and / or management training. Mission Health, an operating division of HCA Healthcare, is based in Asheville, North Carolina, and is the state's sixth largest health system. Mission Health is consistently named one of the nation's Top 15 Health Systems by IBM Watson Health and is the only health system in North Carolina to achieve this recognition. Mission Health operates seven hospitals, numerous outpatient and surgery centers, post-acute care provider CarePartners, long-term acute care provider Asheville Specialty Hospital and the region's only dedicated Level II trauma center. Mission Health is dedicated to improving the health and wellness of the people of western North Carolina. HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Telecommunications Supervisoropening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Created: 2024-11-19