Customer Service Associate

About Atrium: What you do matters . As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Our client, a well-known product consumer company, is seeking a dynamic Customer Service Associate to join their team. The Customer Service Associate will be the eyes and ears for all customers and will be responsible for giving a voice to customers across all brands. The team needs a Customer Service Associate who can react quickly and lend support with any customer issues to ensure a good customer experience across the business. Salary/Hourly Rate: $20/hr - $23/hr Position Overview: Our client is looking for a Customer Service Associate who has excellent phone manners, a good "phone voice" and a pleasant demeanor. The ideal candidate will be extremely organized, articulate, friendly, upbeat, energetic, and detail-oriented, and possess a very strong ability to multitask. The Customer Service Associate must be able to handle a high volume of calls, have a strong customer focus, and ability to maintain professionalism. Responsibilities of the Customer Service Associate: Provide superior customer service by assisting customers with heavy telephone and e-mail. Respond to customer inquiries within set deadlines. Utilize customer insights and feedback to improve customer satisfaction and ensure a seamless shopping experience from home to home. Organize & prioritize all incoming cases while keeping a level head and positive attitude. Establish and maintain a good relationship with customers through open and interactive communication. Follow communication procedures, guidelines, and policies. Ask for any refreshment training to his/her supervisor if needed. Creation of daily, weekly, and monthly performance reports and analyses as requested. Qualifications for the Customer Service Associate: 1 - 2+ years of Customer Service experience, or a related field involving heavy phone call volume. Good verbal communication, interpersonal, and listening skills. Ability to focus and maintain composure in all situations and when there is high call volume. Good organizational skills and decision-making capabilities. Resourcefulness and problem-solving skills. STRONG knowledge of Zendesk, Salesforce, and CRM systems is a must. Education Requirements: Bachelor's degree is preferred, but not required. Benefits: Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

Created: 2024-11-19