Business System Analyst 1/ Trainee 1/2

NY HELP No Agency Children & Family Services, Office of Title Business System Analyst 1/ Trainee 1/2 Occupational Category Other Professional Careers Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $52198 to $82656 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address Human Services Call Center 80 Broadway, Suite A City Menands State NY Zip Code 12204 Minimum Qualifications One year of permanent competitive or 55b/c service in this title or in a title eligible for 70.1 or 52.6 transfer. This position may be designated 55 b/c and is subject to verification of applicant eligibility. Duties Description The incumbent of the Business System Analyst 1 position may be responsible for eliciting, analyzing, validating and documenting business requirements and managing business functional needs of end users and stakeholders of the Human Services Call Center. The Business System Analyst 1 may also be responsible for analyzing system defects and providing solutions. Duties may include but are not limited to:Define business rules: meet with business partners to conduct interviews, surveys, perform analysis and conduct research on current business processes, lines of business, call procedures and break down all calls into operational needs.Create and maintain Knowledge Base. Continuous interaction with business partners: provide feedback on calls handled, identify content needs and review upcoming ongoing production support by assisting to resolve operational systems problems.Provide Support to the agency in development, maintenance, implementation, and operation of numerous computer application systems. Assist in development of requirements for existing system fixes and enhancements and contributes to higher level analysis for developing systems.Serve as a liaison between business and IT staff handling the coordination and analysis of production issues with technical staff and escalating problems and issues to supervisory staff as needed.Develop subject matter expertise to assist across all phases of the system development life cycle including development, testing, training, implementation and post implementation support.May perform supervisory duties.Additional duties will be discussed in detail during the interview. Additional Comments All OCFS employees will receive a generous benefits package, including:Holiday & Paid Time Off• Thirteen (13) paid holidays annually• Up to Thirteen (13) days of paid vacation leave annually• Up to Five (5) days of paid personal leave annually• Up to Thirteen (13) days of paid sick leave annually for PEF• Up to three (3) days of professional leave annually to participate in professional developmentHealth Care Benefits• Eligible employees and dependents can pick from a variety of affordable health insurance programs• Family dental and vision benefits at no additional cost Additional Benefits• New York State Employees' Retirement System (ERS) Membership• NYS Deferred Compensation• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds• Public Service Loan Forgiveness (PSLF)• And many more.Background Investigation Requirements:1) All prospective employees will be investigated through a Criminal Background Check (CBC), which includes State and federal Criminal History Record Checks. All convictions must be reported; conviction of a felony or misdemeanor, or any falsified or omitted information on the prospective appointee's employment application, may bar appointment or result in removal after appointment. Each case will be determined on its own merits, consistent with the applicable provisions of State and federal laws, rules, and regulations. Prospective employees will be fingerprinted in order to obtain a record of their criminal history information, and may be required to pay any necessary fees. 2) All prospective employees will be screened against the Statewide Central Register of Child Abuse and Maltreatment (SCR). Prospective employees will be required to pay any necessary fees. 3) For Division of Juvenile Justice and Opportunities for Youth (DJJOY) prospective appointees will be checked against the Staff Exclusion List (SEL) maintained by the Justice Center for the Protection of People with Special Needs. Prospective employees whose names appear on the SEL as having been found responsible for serious or repeated acts of abuse or neglect will be barred from appointment and may have their names removed from the eligible list(s) for the title(s) if applicable. The Office of Children and Family Services (OCFS) is an equal opportunity employer. OCFS does not discriminate based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy-related conditions), predisposing genetic characteristics, familial status, marital status or status as a victim of domestic violence, or other applicable legally protected characteristics. We devote special attention to dismantling racial injustice and recognize that diversity in our workforce is critical to fulfilling our mission. We are committed to the diversity of our staff, and encourage applicants from marginalized communities to apply. All applicants must be dedicated to working in and sustaining an environment of inclusion that affirms and celebrates the backgrounds, learned and lived expertise, whole identities, and individual perspectives of our staff. Applicants of all backgrounds and experiences are encouraged to self-identify during the application process. Some positions may require additional credentials or a background check to verify your identity. Name New York State Office of Children and Family Services Telephone Fax Email Address Address Street Bureau of Personnel - SMC 52 Washington Street, 231 North City Rensselaer State NY Zip Code 12144 Notes on Applying Qualified candidates should e-mail their resume and letter of interest to You MUST include the Vacancy number of the position in the subject line of your email and/or cover letter to ensure receipt of your application. In order to qualify you for the position when you have current or prior New York State employment, you may be contacted by OCFS Personnel for your social security number to confirm your employment history.

Created: 2024-11-17