Mobile Support Specialist (NYC Based Candidates Only)

Vaco is actively seeking a Mobile Support Specialist with prior experience in corporate mobile and desktop support experience in midtown New York.Position SummaryThe Mobile Support Specialist is responsible for maintaining mobile systems and technologies to ensure smooth business operations. Working as part of the corporate IT team, they collaborate with other Technicians to provide technical support, resolve hardware and software issues, and ensure all mobile systems are functioning optimally.This role includes direct interaction with associates across a national organization, addressing IT inquiries, troubleshooting issues, and setting up or repairing mobile equipment as needed.Primary Responsibilities: As Mobile Support Technician (Level 1 2), you will be responsible for maintaining mobile devices such as phones, tablets, and related technologies. This role involves collaboration with IT teams to deploy and troubleshoot mobile hardware and software, addressing technical inquiries from colleagues, and address breakfix issues as required.Document and track support tickets and escalate issues to appropriate teams as necessary.Set up and configure mobile equipment for employees, including operating systems and required applications.Support department leaders for mobile devices and oversee mobile text message archiving.Provide after-hours support as needed for critical systems.Occasional travel, up to 5%, may be required including local, regional, andor national travel. Required Skills & Qualifications: Proficiency in Apple iOS and Android operating systems.Familiarity with Mobile Device Management (MDM) platforms and related technologies.Strong analytical, problem-solving, and critical-thinking abilities.Extremely strong listening, verbal, and interpersonal communication skills with individuals at all levels of the organization including executive support services.Strong problem-solving and critical thinking skills within a highly regulated and time sensitive environment.Knowledge of Telecom Expense Management systems is preferred.Understanding of mobile carrier networks is advantageous.Proficiency in Microsoft Excel, Word, PowerPoint, Outlook, and SharePoint.Experience with both Windows and Mac operating systems.Familiarity with Apple Business Manager and Samsung Knox desired.Experience working with Active Directory and Office 365, particularly in mobile device integration. Additional Details Employment Type: Direct-HireSchedule: Monday - Friday 9a - 5pStart Date: ImmediateLocation: New York City (7th Ave & 53rd)Target Compensation: $Employment Status: Corp-to-Corp or employment sponsorship is not being considered

Created: 2024-11-17