Desktop Support Technician

Position Background:ACS is searching for an Desktop Support Technician to join our team for our clients in Manhattan. The Desktop Support Specialist will be responsible for providing on-site technical support, maintaining the integrity of clients' overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, maximizes customer retention, and increases profitability.Job Duties(include but not limited to):Provide excellent customer support and technical servicesTake ownership of tasks and follows through to ensure complete resolutionWork closely with the company's support desk team to resolve technical issuesDiagnose errors or technical problems and determines proper solutionsManage all on-site installation, repair, maintenance, and test tasks for items including, but not limited to:Network Equipment (servers, firewalls, routers, access points, switches)Workstations (desktops, laptops, monitors)Peripheral devices (printers, scanners, docking stations)Provide training to customers about product usage and maintenanceContinuously monitors schedule in the Dispatch Portal and acknowledges newly assigned tickets throughout the dayAcknowledges and reviews all assigned tickets for the next day by the end of the current shiftCompletes daily review of incoming emails to acknowledge updates, memos, and change controlsReviews age of equipment (servers, workstations, printers, etc.), software, and warranty expirations and makes recommendations to client and Company management for upgradesDocuments client processes by creating SOPs (Standard Operating Procedures) including, but not limited to:New User Setup & Termination Processes(Active Directory)Workstation Setup GuidesNetwork DiagramsWhat Our Ideal Candidate Will Bring: Minimum 3+ Years of computer hardware repairAt least 3 years of outstanding customer service experienceAt least 2-3 years of hands-on technical experienceStrong working knowledge of:Windows 7 & 10 DevicesApple Laptops and DesktopActive Directory, File & Printer ServersOffice 365Google SuiteNetworking & Network SwitchesHardware InstallationsTroubleshootingBasic Knowledge of:VoIP SystemsVideo Conference SystemsSystems and Network SecuritySystem backupImagingWhat Our Ideal Candidate Will Receive: A company focused on maintaining a great company cultureAn opportunity to make a difference in the company and to be rewarded for doing soA company that is always looking to improve while adhering to our core principles.An opportunity for career growth within the organizationCompetitive compensation package with variable pay potential and benefitsCompany Background: Headquartered in Chadds Ford, PA, ACS International Resources (ACS) has provided managed IT services and consulting for over 30 years to our clientele. Our services include providing fully staffed 247365 NOC and Help Desk Support, project management and implementation support, data warehousing and dashboard development, software development, and strategic consulting services to an array of corporate clients that align with their strategies and operations.ACS has worked with corporate clients over 30 years including: Mansueto Ventures (publisher of Inc. and Fast Company Magazines), PWXYZ (publisher of Publisher's Weekly), Lapine Brand Performance Agency, USSC Group, and InterSolutions, among many others!

Created: 2024-11-17