Front Office Application Support

Front Office Application Support Analyst - Investment Bank (New York, NY)MissionsThe position is for a support analyst with knowledge of the Foreign Exchange and Rates business within the IT department charge of Front office e-trading, trade capture, pricing, risk and market access technologies. Our main partners and clients are Traders, sales and e-business.The position will be in the team working on various Front Office Fixed Income, Emerging products, Cash Rates, Derivatives and Credit. The Fixed Income team develops and support software in an AGILE environment for priceinventory publication, inquiry management and straight through processing of electronic trades. Our software interacts with various external electronic trading systems and exchanges such as Bloomberg, Tradeweb, BrokerTec, Trad-X, MarketAxess, and direct client connectivity.The position involves working closely with traders, business analysts and developers to deliver and support solutions to the trading and sales desk in a DevOps model environment. The communication skills of the candidate will be very important, since this role includes daily interaction with trading, sales and operations staff. Candidates will be exposed to e-trading functions including streaming prices, trade STP, electronic trade execution, order management, and market depth aggregation. The candidate might also be exposed to advanced trading techniques such as intelligent auto-quoting and order routing, automatic hedging and automated trading strategies.The team is part of the global team for the FIC activities and supports on a global platform. Primary tasks include but are not limited to:Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command. End users are Sales, Traders, Front and Middle Office in the FIC department.Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally andor globally. Multi-tasking environment.Crisis Management with communication to end-user and senior managementProvide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of support run municate with users regarding application outages and upcoming events like release, project.Respond to end users within timeframe dictated by the severity of the problem, document and track (case histories, issues, and action steps).Respect internal IT norms, standards and processes.Timely reporting of production and project status to client and IT management.Effective and efficient, oral and written communication with various audiences at appropriate levelsPartner with development teams on release managementPartner with the Global support teams to ensure quality support to our end usersEffectively manage the Client Relationship with the end user community. Profile Competencies Required:Good understanding in Risk calculation and derivatives Pricing Know the current US financial regulation (Dodd Frank, FINRA, FATCA Reporting, etc.Strong Knowledge of the financial industry and the standard process (Front office, Middle Offices Duties)Experience in financial products (Fixed Income) financial industry business processes trading systemStrong analytical skills, follow-up capability and problem-solving ability.Flexible and adaptable to new environments. Quickly learn new systemsproducts.Can communicate clearly and excellently with a wide variety of peoplefunctions (verbalwritten)Flexible and adaptable to new environments. Quickly learn new systemsproducts.Proactive and results-oriented: sets goals and priorities that maximize the use of resources to deliver optimal results.Autonomous, capable of prioritizing tasks and multi-tasking projects.Team-oriented, client-focused and open to different ideasviewpoints.Desired Plus: Strong knowledge on Interest Rates Derivatives (Swaps, Futures, Options, Forwards) and fixed income products.Technical skills Required: Competency in SQL and databases (Oracle, Microsoft SQL Server, Sybase)Knowledge on ClientServer applicationComfortable working on WindowsUnix environmentsCompetency in Microsoft Office applications (e.g. Excel)Middleware experience (Tibco, RMDS, FIX)Agile development methodologies and tools (Jira, Service Now, GIT)DesiredPlus:Scheduling Tools: Autosys, CrontabNetwork experience Prior Work experiencePrevious experience in a support team facing trader and sales (2 years +)Previous experience working with developer or Business AnalystPrevious experience in financial industryEducation Required: BS degree in Computer Science or equivalentDesired Plus: Degree in financeITIL certification

Created: 2024-11-17