Application Management Engineer

Job Summary:Seeking an Application Management EngineerManager for an opportunity with a client located in Jersey City, NJ.Responsibilities:Monitor & Analyze Performance: Track application performance and escalate incidents affecting usersLiaison Role: Bridge between technical teams and business users, translating technical issues into business impacts and coordinating resolutionsProcess Improvement: Collaborate with developers to address production issues and introduce changes aligned with business needsGlobal Coordination: Manage support across global operationsRequirements:Experience: 3-5 years in a technical support role focused on app delivery, APIs, microservices, and SaaS applicationsCertifications: Cloud (AWS or Azure) and ITIL certificationsSkills: Strong analytical and communication skills, with an understanding of application performance, business impact, and global coordinationTechnical Understanding: Ability to grasp technical details and their impact on business operationsCommunication: Excellent at liaising between technical and non-technical stakeholdersProblem-Solving: Effective at identifying issues and coordinating solutions3-5 years of experienceRecent lead or mgmt experienceapp delivery, APIs, microservices, and SaaS application exp requiredOn site in Charlotte, NC, Jersey City, NJ or Atlanta, GAApplication Management Engineer with strong expertise in Java, SQL, and related technologies to join our dynamic Application Services IT team. The ideal candidate will play a pivotal technical role in Application Services team focusing on application maintenance & support. Proficiency in Java, Rally, and SQL will be essential for effective project management, data integration, and database interactions. Good knowledge in Data Stage is preferred. Knowledge in underwriting process will be a bonus.Additional Requirements:5 + years of experience as a Tier-1, 2, 3 or Senior Technical Management Engineer for technical SaaS products, cloud-based, or IT tooling solutionsExperience with two any of the major cloud providers (AWS and Azure)Experience working with internal and external APIs.Experience of working with Microservices, APIs, MuleExperience of working in Distributed TechnologiesExperience with SQL, including accessing and querying databases, manipulating data via advanced queries, and extensive knowledge of relational database structure.Ability to work independently and ability to multitask whenever there is a major incident involving multiple stakeholders, or multiple activities planned while still communicating with the stakeholders on key issues.Proven track record of building support processes and methodologies from scratch and make improvements on existing ones.Experience with working in monitoring or cloud cost management segmentsTroubleshooting for all IT-related topics and in-depth research to find the best technical solutions.Implement long-term IT solutions with an eye on security and cost evaluations.Supporting global workforce, partnering with overseas IT teams, both employees and consultantsA desire to learn and expand your horizons; take on new challenges as the business scales and things break.Optimize applications by integrating new technologies and performing upgradesAbility to meet tight deadlines.Sound knowledge of all ITIL processes i.e., Incident Management, Problem Management, Change Management & Service Request management.Strong analytical, problem solving and communication skills.Should be well versed in Agile process and RallyDexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Created: 2024-11-17