Process Assistant

Description The Amazon operations team is looking for Lead Fulfillment Associates with a strong record of achieving results to join the expanding team supporting operations leaders and associates in delivering strong operations results within our fulfillment centers. Lead Fulfillment Associates hold various roles within the Fulfillment Center. All roles include production duties as needed: pick/pack orders, receive/stow product, ensure inventory accuracy, and unload/load trucks. Lead Fulfillment Associates will also be responsible for communicating instructions to other associates, motivating them, and keeping their work areas safe. Since opening our virtual doors in 1995, Amazon has been pushing the boundaries of possible further and further. Our entire business works hard to delight our customers from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. Our teams band together, roll up their sleeves, and arent content with just standing still. Were aiming to become the most customer-centric company on Earth. Lead Fulfillment Associates hold various roles within the Fulfillment Center. The range and make up of those positions vary based on building type. These positions include: Trainer: Maintains expert-level knowledge in at least two production departments; evaluates and improves processes within work areas; refines learning tools and techniques across the FC. Assists in measuring the effectiveness of learning; develops, maintains and applies learning to encourage associate development. Identifies areas for associate cross training and support and implements the training; supports the updating of SOPs and SOP certification of associates and managers. Giving and receiving effective feedback. This position may consist of Behind The Smile, PIT, Learning Trainer, AR Amnesty, and T3 Learning Coordinator (MoD sites). ISS Representative: Maintaining the link between Corporate Retail Teams and the FC, as well as the reporting & re-escalation of tickets submitted to Retail, Vendor Management and Catalog. Plays an integral role in the FC by facilitating resolution or directly resolving problem items that cannot be received in the FC under the normal conditions of receiving. Responsible for the tactical and strategic handling of Retail Request Tickets submitted to them from Corporate. Process Assistant: Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties and communicating with internal and external suppliers. Escalates barriers to Operations leaders. Drives and executes standard work in the areas of Safety, Quality and Productivity to meet daily operational goals. Dock Clerk: Manage inbound flow from scheduling appointments to time of receives. Duties also include regular communication with carriers, the corporate transportation group, management and dock personnel. The Dock Clerk will be responsible for planning inbound arrivals, ensuring carrier compliance, managing buffers and leading dock personnel. This role could also be the Pod Transfer role in some FCs. Shipping Clerk: Correspond with multiple shipping companies and their contacts. Use multiple shipping companys software to ship and track packages. Coordinate trailers to corresponding dock doors and cross docks using OMA tool. Ensure proper processes are followed with the Trailer Dock Release program Non-Inventory Receiver: Work in a team environment with Procurement to administer the flow of non-inventory goods. Organize supplies, corrugate, safety equipment, and tools. Research missing shipments. Staging product in work areas. Operate PIT equipment to move goods. Use computer skills to track and receive non-inventory goods. Regulated Waste Coordinator/Specialist: Functions as the lead for the Waste Program within the FC where product and hazardous waste sent for resale, donation, or disposal are properly managed in a manner compliant with all applicable federal, state, and local regulations. The Regulated Waste Coordinator provides technical support and tactical execution of the Regulated Waste Procedure, and works in partnership with both Operations and the EHS Teams to maintain compliance while providing oversight over the waste process. Amazon Robotics (AR) Quarterback: Quarterbacks (QB) main responsibility will be monitoring overall floor health of the robotic field and leading the safe and effective work dispatch for Amnesty Floor Monitors, while ensuring minimum impact on downstream operations. QB will coordinate with the local learning, RME, and operations team, using real-time data and dashboards during shifts to drive standard work practices in supporting the building to achieve daily operational goals. Data Analyst: This Data Analyst role will work closely with the ICQA and operations teams in Inbound and Outbound to provide data and analytical support for ACES initiatives, root cause investigation of defects, and will provide support to insure compliance to ICQA-related SoX requirements. This Data Analyst role will work closely with the ICQA and operations teams in Inbound and Outbound to provide data and analytical support for ACES initiatives, root cause investigation of defects, and will provide support to insure compliance to ICQA-related SoX requirements. Things to know about working in an Amazon Fulfillment Center: Were committed to providing a safe work environment. This means you wear a reflective vest, stretch and recognize others for working safely. We have a relaxed, casual dress code (as long as your attire meets our safety requirements). We work to regulate our sites as much as possible, but even with climate controls the noise and temperature levels can vary day to day. Hearing protection is available. You may be asked to work on a secure mezzanine at a height of up to 40 feet, or on powered equipment (forklift, cherry picker, etc.) You may be asked to lift up to 49 pounds, stand/walk for up to 10-12 hours, and push, pull, squat, bend and reach with or without reasonable accommodation. Benefits include health care (medical, dental, vision) coverage starting on day 1 as well as 401(k) with company match, holiday/overtime pay and employee discount. Relocation assistance is NOT provided. Basic Qualifications - Are 18 years of age or older - 1+ years of Microsoft Office products and applications experience - High school or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Work 40 hours/week, and overtime as required - Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach Preferred Qualifications - A completed Associates or Bachelors Degree - 1+ year of leadership experience directly managing others - 1+ year working in a like environment (manufacturing/distribution/warehousing/large retail) - Experience with performance metrics and lean process improvement - Excellent written and verbal communication and interpersonal skills to coach, train and assist team members Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Created: 2024-11-16