ServiceNow Lead with CMDB, onsite in Ridgeland, MS

Title: Servicenow Lead (CMDB) Location: Ridgeland, MS (Onsite/Hybrid) Key Responsibilities - Collaborate with cross-functional teams to design, implement, and optimize ServiceNow solutions for incident management, problem management, change management, and service catalog management. - Develop and execute strategies for improving service delivery through automation, self-service, and analytics. - Provide technical leadership and mentorship to junior members of the team. - Participate in architecture reviews and ensure compliance with ITIL best practices. - Collaborate with other architects and engineers to define and document technical standards and guidelines. Job Requirements - Expertise in ServiceNow ITSM, CMDB, Snow, ITIL, Incident Management, Service Management, Servicenow Discovery, ITOM. - Strong experience with ServiceNow ITSM module configuration and customization. - Familiarity with ServiceNow Discovery module and its integration with other modules. - Knowledge of ServiceNow CMDB module and its relationship with other modules. - Understanding of ITIL processes such as incident management, problem management, change management, and service catalog management. - Bachelor's degree in Computer Science or related field preferred but not required.

Created: 2024-11-14