Executive Support Engineer

Executive Support Engineer (On-site) *This is an on-site requirement in Manhattan, NY* Optomi, in partnership with a leading global organization, is seeking an Executive Support Specialist to join their team! This role will focus on providing high-level technical and operational support to C-suite executives, senior leadership, and VIP clients. You'll be responsible for managing executive requests, troubleshooting technical issues across both Windows and Mac environments, and ensuring smooth day-to-day operations. Your ability to read people, make decisions, and provide exceptional service will be key to success in this role. What the Right Candidate will Enjoy: Working with a dynamic, high-performance team supporting top-level executives. A fast-paced, growth-oriented environment with opportunities for professional development. The chance to shape processes and improve support operations for an executive audience. Experience of the Right Candidate: Strong experience supporting C-suite or senior leadership teams. Proficient in Mac and Windows operating systems (Intune/Mobile Device Management preferred). Familiarity with ServiceNow (SNOW) or similar ticketing systems. Experience in managing both hardware and software troubleshooting, including network issues. Strong interpersonal skills, with an ability to read and adapt to different personalities and scenarios. Responsibilities of the Right Candidate: Provide VIP-level support to C-suite executives, ensuring their technical needs are met efficiently. Troubleshoot and resolve technical issues across both Mac (75%) and Windows (25%) environments. Maintain smooth operations for executives by anticipating needs and offering proactive solutions. Support the implementation of improved processes and documentation for executive IT support. Communicate effectively with executives, providing clear status updates and managing expectations. Collaborate with the broader IT and client services teams to address and resolve issues.

Created: 2024-11-14