Director of Catering and Conference Services

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Sophisticated style and energy in a celebrated vacation desitination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale's best shops, restaurants, marinas and entertainment - surrounding you with the spirit of one of the world's top yachting locales. This is an exciting opportunity to be part of a dynamic team with the Four Seasons Hotel and Residences Fort Lauderdale. The Four Seasons Hotel and Residences Fort Lauderdale is looking for a talented Director of Catering and Conference Services. The Director of Catering and Conference Services will oversee all aspects of a profit and service driven Catering and Conference Services Department. Supervision of the Directors/Assistant Directors and administrative staff in their day-to-day roles. Including maintaining and monitoring the accuracy and effectiveness of all written communications. These include but are not limited to: Contracts, Proposals, Banquet Event Orders, Resumes, Daily Events Report, Delphi Input Standards, and Guest at Leisure Reports. The Fort Lauderdale property is part of a shared services collection that has common ownership and encompasses the Four Seasons Resort Palm Beach, Four Seasons Hotel & Residences at The Surf Club, and Four Seasons Hotel Miami. While this position is not a shared services role, the ability to embrace and collaborate, while aligning efficiencies with all four hotels is essential. This hotel will have a residential component. Prior experience in a mixed-use residential hotel is preferred. Responsibilities include but are not limited to: Evaluate current sales practices and make recommendations to maximize the profitability of the Catering and Conference Services resources. Oversee the quarterly administration and seek new ways to motivate and maximize revenues with the Catering and Conference Services Incentive plans Finalize the requirements of personally booked or assigned Catering and Conference Services bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Supervise the execution of banquet events. Review all function space with banquet manager and when necessary head house attendant. Ensure satisfaction of client at the outset of all events. Make timely and impromptu decisions, which balance client's needs with the financial, safety and staffing goals of the hotel. Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments. Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Planning Visits, and Menu Tastings. WHO WE'RE LOOKING FOR Requires 5+ years of catering or conferences service manager experience Previous leadership experience in a luxury hotel setting Education: College degree preferred or similar experience Requires reading, writing and oral proficiency in the English language Proven interpersonal skills with a track record of successful client interactions. Coaching and People Development Skills. Good organizational skills. Ability to multitask Attention to detail. High level of creativity. Ability to work long and irregular hours, weekends, and evenings. Able to negotiate, organize, delegate & work under pressure Computer literacy to include Delphi Sales and Catering Software, MS Word, Excel, and ability to use e-mail and Internet. OUR LOCATION Emanating the luxurious amenities and scenic locales of the world's most coveted yacht clubs through new-fashioned style, Four Seasons Hotel and Residences Fort Lauderdale is redefining luxury travel and living in this youthful South Florida Riviera. Within the vibrant, next-generation coastal city, the 22-story Four Seasons will be home to Fort Lauderdale's most desirable oceanfront dining experiences, a luxurious spa, two pools, a distinctive beach experience, grand event and meeting spaces, 189 accommodations and 42 private residences. Designed to blend seamlessly with the Atlantic Ocean, our oasis will be enlivened by vibrant social spaces and a sense of Americana and possibility. Moments away from the city's most desirable outdoor activities, cultural arts, restaurants and shops, our enviable location will welcome you at the heart of the yachting capital of the world. WHAT TO EXPECT Dynamic Employee Culture where you are encouraged to be your true self! Inclusive and diverse employee engagement events all year-round Competitive wages and benefits (Medical, Dental, Vision, Employee Assistance Program, 401k Retirement Plan, and much more)! Excellent and ongoing Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resorts Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals ... and so much more! LEARN MORE ABOUT A CAREER WITH FOUR SEASONS Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - VISA REQUIREMENTS Authorization to work in the United States is required, unless the candidate is currently in a managerial role with another Four Seasons location. Current Four Seasons managers may qualify for an L-1 visa sponsorship. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -

Created: 2024-11-13