Job Description (Posting). (1.) Resolve user queries and liaison with other quality teams for consistent process updation (2.) To analyze improvement suggestions from PRIME tool and do usability & impact analysis (3.) To coordinate with other domain experts to source requirements and participate in task forces responsible for process definitions (4.) To create new process definitions (5.) To provide an overview of OMS to prospective and existing clientsto provide an assurance of strong quality processes of HCL (6.) To update existing processes