Front Desk Agent

Hotel: Portland Holiday Inn 8439 NE Columbia Blvd Portland, OR 97220 Front Desk Agent Part time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Holiday Inn at the Portland Airport - located on Columbia Blvd Enjoy A Free Shift Meal, Free Employee Parking & Travel Discounts when you join our IHG Family Part Time Position Must have Open Availability including Weekends and Holidays Shifts may be variable depending on need - Day shift 7am-3pm, or Evening shift 3pm-11pm Pay scale $17.50-$19.50 /hour DOE The Holiday Inn at the Portland Airport features 285 guest suites and 20,000 sq. ft. of meeting space. The hotel is located less than a mile outside the Portland International Airport, seven miles from downtown Portland, and nine miles from downtown Vancouver. The hotel has convenient access to Trimet bus lines reaching the suburban areas of metro-Portland. Responsibilities: Provide exceptional customer service by being engaging and taking sincere interest Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established Quickly task-switch at any given notice - from checking in guests, answering phones, resolving complaints, answering questions, review daily tasks, or make a cup of coffee Handle food, drinks, and stocking at our front desk cafe Assist guests with sending and receiving faxes, packages and mail Resolve problems through de-escalation and conflict resolution when things aren't quite right You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization. You will value everyone's contribution to the team, and we will value your contribution as a key part of our success Become an expert on the local area, being able to answer inquires pertaining to hotel services, registration, shopping, dining, and travel directions Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information Requirements and Skills: High school diploma or equivalent Food Handlers card, within 30 days of employment A strong desire to make a positive impact on other people Excellent verbal and written English skills Communicate with an outgoing and engaging personality Ability to operate a hotel Property Management System and pick up computer skills easily as necessary Ability to stand for the duration of the shift Hotels operate 24 hours a day, 7 days a week. Our teams must be flexible with respect to working days, early mornings, evenings, weekends, and holidays. Note: This is a Part Time position with variable shifts. We are looking for an applicant with open availability and flexible schedule When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate "˜Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include: Daily Pay Significant Travel Discounts on Marriott and/or Hilton properties 401k Plans Medical Insurance Other property specific benefits Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohí­be la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra caracterí­stica protegida por las leyes federales, estatales o locales. Esta polí­tica se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación. Notice of candidate Privacy Rights: Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business: Service We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome. Perseverance We will be better today than we were yesterday. Inclusion We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization. Respect We treat others the way we would like to be treated. Innovation We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience. Teamwork Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible. In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization. Come grow with us!

Created: 2024-11-13