BILINGUAL FRONT DESK RECEPTIONIST

JOB TITLE: Front Desk Receptionist The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of this position. RESPONSIBILITIES INCLUDE: Promptly greets, assists, and directs patients and visitors in a pleasant and professional manner. Responsible for patient check-in, registration, and check-out. Instructs patient/guardian of documentation required for visit. On subsequent visits, verifies demographic and billing information to ensure accuracy. Obtains patient demographic and insurance information, verifies insurance eligibility, and enters accurate information in the electronic health record. Provides patients with an explanation of all registration forms, obtain patient/guardian signatures on required consents and acknowledgements, and scan all accurately completed registration forms in the electronic health record. Navigates through insurance portals and accurately interprets coverage information such as the plan coverage description, copayment, primary care provider, etc. Verifies whether a referral or pre-authorization of medical necessity is required for visit. Assists patients with changing their primary care provider if applicable. Enters eligible patients into the sliding scale program and enter all necessary information in the electronic record. Collects and processes payment due for visit and complete the daily cash reconciliation process. Schedules patients appointments in accordance with criteria established by the health center. Performs appointment reminder calls and no-show calls. Manages a large volume of incoming calls on a multi-line phone system. Handles all calls politely and professionally and refers calls to the appropriate staff member. Communicates and coordinates with physicians and/or clinical staff to ensure timely patient care. Records and relays messages to the appropriate staff member. Opens, sorts, and distribute mail and faxes. Performs other clerical duties such as filling, photocopying, and scanning of medical records. Provides coverage in other departments or health centers as needed Performs other related duties, as assigned. QUALIFICATIONS: High school diploma or equivalent required Bilingual in English and Spanish/Creole required Proficient computer skills (i.e. Microsoft Office & Outlook) Good customer service and communication skills Ability to multitask and pay attention details One (1) year clerical experience in a medical setting preferred Health insurance verification, authorization, and/or billing knowledge required

Created: 2024-11-13