Help Desk Analyst

Job Duties - The Tier 1 Helpdesk is responsible for ensuring customer satisfaction by resolving technical issues and ensuring end-user needs are met. Provides remote phone, email and chat troubleshooting support for application, desktop, network and mobile device issues (incidents), as well as customer requests (i.e. password resets), and record all information accurately in several ITSM ticketing systems. Provide excellent customer service and display technical skills with proficiency in Microsoft Windows/Office and AD). Able to type 40 plus words per minute. Ability to perform under a high pressure, rapidly changing environment. Dependable and punctual. Job Requirements - Active Directory MS Office Troubleshooting Knowledge on ITSM systems (ticketing systems) Ability to work under pressure Customer Service skills Desired Skills & Experience - Active Directory MS Office Troubleshooting Knowledge on ITSM systems (ticketing systems) Ability to work under pressure Customer Service skills Onsite ONLY Shifts - Mon-Fri 12pm - 8:30pm Wed-Sun 7am - 3:30pm For immediate consideration send resume to Nancy.Lewis

Created: 2024-11-13