Mortgage Operations Specialist

Job Overview Responsible for ensuring that all Retail Mortgage activities are performed and documented in compliance with applicable Federal and State Banking regulations, company policies and established Standard Operating Procedures (SOPs). Assist with development, implementation and enforcement of branch compliance, employee licensing and quality control. Provide technical assistance to the Mortgage team utilizing knowledge of the Retail Mortgage functions, operating systems, and applicable regulations. This position requires a firm understanding of Truth in Lending (Reg Z), HMDA (Reg C) RESPA (GFE) Loans to Insiders (Reg O) and Equal Credit Opportunity Act (Reg B). Principal Accountabilities Represent the Bank to both internal and external customers in a courteous, professional manner in face-to-face, written and telephone for adherence to compliance standards including Bank Secrecy Act (BSA), quality of documentation, timeliness and volume of loans closed. Actively protect confidentiality of customer and account information. Demonstrate Horizon Bank's commitment to the communities in which we serve through active involvement in local organizations and events. Duties Monitor regulatory environment, analyze impact to current mortgage procedures and ensure system changes are implemented as required Efficiently and accurately audit, monitor and track all mortgage loan files to identify compliance errors and areas of risk to focus on during the examinations. Provide weekly non-compliance reports to Mortgage Sales and Operations Managers to initiate corrective action(s). Accurately prepare Initial Application Disclosures with established timeframe Accurately prepare Initial Closing Disclosures within established timeframe Accurately prepare Re-disclosures when necessary within established timeframe Review Rate Locks for accuracy Monitor Compliance Desk In-box for questions and issues. Return responses within established timelines Prepare and send files in response to internal and external audit requests Assist Mortgage Loan Business Analysts as needed Development, update and maintain training manuals and Standard Operating Procedures (SOPs) Assist with HMDA Reporting (Annual) Examination Preparations (State, Federal, Agency, Investor, Internal) Report suspicious transactions or unusual occurrences to supervisor. Perform all work in compliance with established regulations, policies, Standard Operating Procedures (SOPs), and instructions. Maintain customer confidence and protect bank operations by keeping information private and confidential. Participate in ongoing skill, compliance, risk management and security training as required for the position and apply knowledge in daily tasks Other duties as assigned. Qualifications & Skills High school diploma or equivalent with a minimum of 2 years' mortgage loan and customer service experience. College degree in business, finance or related field of study preferred. Thorough knowledge of agency regulations and industry standards as they relate to retail mortgage lending Prior experience with Systems Administration or business rule implementation preferred. Exceptional organization, time management and follow-up skills. Excellent interpersonal skills and ability to communicate effectively with customers, bank employees and outside service providers. Ability to follow detailed instructions and a wide range of procedures requiring sound judgement. Ability to perform complex mathematical computations using various business machines and/or computers.Must have proficient typing and computer skills. Advanced MS Excel. Core Competencies Adaptability & Flexibility Results Focused Accountability Problem Solving Attention to Detail Teamwork Physical Requirements

Created: 2024-11-13