Customer Service Associate/Mail + Shipping

Required Qualifications Ability to resolve customer concerns/issues * Ability to communicate with customers and company personnel * High school diploma or equivalent (GED) required * Ability to effectively work individually or in a team environment * Ability to handle multiple projects simultaneously * Strong organizational and administrative skills required * Computer proficiency in email environments, MS Word/Excel * Ability to adhere to company's policies and procedures * Ability to maintain a safe work environment. * Ability to lift up to 60 lbs. * Ability to work on the dock and deliver packages. Prefered Qualifications Prior Mail or previous Shipping/Receiving experience. * Minimum of 1-year customer service-related experience * Good people Skills * Requires limited supervision and is self-motivated. * Performs the data entry function to update automated records; verifies accuracy of work Process mail, deliver mail, scan in/out packages and deliver mail/packages. * Package and process Shipping * Run Postage meter. * Lookup and sort Mail. * Help resolve customer concerns/issues * Lift large bundles of mail and make mail deliveries * Handle time-sensitive material * Perform duties and special requests as assigned by the manager. * Maintain accuracy of required reports, logs, and measurements * Ensure adherence to business guidelines, safety & security procedures

Created: 2024-11-12