Director of Operations for Community Partnerships

Housing Works is a healing community of people living with and affected by HIV/AIDS. Our mission is to end the dual crises of homelessness and AIDS through relentless advocacy, the provision of lifesaving services, and entrepreneurial businesses that sustain our efforts. Director of Operations for Community Partnerships Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources. Overview: The Director of Operations is responsible to lead under the direction of the Vice President for Community Partnerships all aspects of internal operations development including opportunity identification, opportunity management and relationships management, managing the Clinic Liaisons team and their activities and communications with internal teams. The Director of Operations for Community Partnerships is responsible for ensuring Housing Works policies and procedures are being implemented and followed. The Director of Operations will recruit and manage a high performing liaison team that will focus on building long-term relationships with key internal teams. He/she will coordinate policies and workflows with Director of Account Management to ensure operational units are working in partnership with Community Partnerships to deliver excellent customer service and a remarkable customer experience. Responsibilities: Works closely with the VP of Community Partnerships to execute business development plan and strategies that increase Housing Works' impact in the community. Responsible for implementation of partner programs policies and procedures. Recruit, hire, train, and manage a high-performance liaison team. Ensure liaison team builds the following competencies and skills: opportunity identification, opportunity management, internal relationship management and delivering the solution. Work with HW internal teams to formulate workflows to support new relationships including easy access, simplified intake process, follow up communications and reporting. Work closely with the Director of Account Management to learn about the regional health care landscape and opportunities as well as competitive challenges and establish strategies and tactical action plans to meet internal program's needs. Lead team in understanding internal program's needs, opportunities, trends impacting their business, challenges and creating win-win-win solutions. Develops relationships with leadership of key programs and serve as Community Partnerships management liaison. Works with team on achieving key performance indicators (KPIs) and tracks and effectively manages using the metrics. Provides day-to-day management of Community Partnerships' operational activities and supports the team's efforts in delivering a quality customer service experience to clients and partners alike. Collaborates with internal partners and is resourceful in developing effective solutions that help meet program outcomes. Assist CP team in developing presentations and educational programs for Referrers and clients. Performs all duties inherent in Director role; ensures effective staff orientation and onboarding, training/cross training, establishes structured communication mechanism to ensure staff and team progress on track, evaluates staff performance, and works with VP on hiring, promotions, and terminations as appropriate. Minimum Requirements: Master's Degree Preferred, Bachelor's Degree with related experience in the field of social work, case management, outreach, business administration, marketing, health services and human services. The following additional competencies are viewed as important to success in this position: Proven track record of successfully managing partnership relationships. Accountable/Results-Oriented. Sophisticated understanding of the current NYC healthcare and CBO landscape. Demonstrated talent and skill in recruiting, managing, inspiring, and growing a diverse workforce, and for building strong and collaborative teams to meet and exceed performance and budget goals. Demonstrated skill and experience in strategic program planning and development, setting goals and managing performance. Strong, detail-oriented, organizational and follow-through skills, as well as exceptional written and oral communication skills. Demonstrated ability to think critically and exercise good judgment, as well as the ability to work independently and collaboratively as needed. Computer literate in Microsoft Office Suite, especially using Excel for analysis and PowerPoint for presentation. Experience with CRM database software is a plus. Ability to travel to appointments, meetings, conferences, etc. for job-related business. Compensation Range: $80,000 - $85,000 yearly commensurate with experience. Benefits: We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books. Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr

Created: 2024-11-12