Budget & Billing Operations Manager , XCM

Description Amazon's Cross Channel Marketing Team (XCM) is looking for an organized and detail-oriented Budget and Billing Operations Manager to support our finance operations in partnership with our global Finance teams, accounting teams, agency partners, and global stakeholders. This role will be responsible for the management of our global media budgets for global locales (EU, APAC, MENA), alongside cross functional leadership, and external partners. They will manage vendor onboarding and relationships with frequently utilized agencies and streamline billing across multiple locales when possible. The primary functions of this role include budget management, billing processes, and forecast/ planning mechanisms, as well as managing the day-to-day workflows related to purchase orders, accruals, invoice management, and reporting. This role will participate in month/ quarter end close mechanisms, and align with stakeholders and finance teams to participate in annual operational plans. At this time, XCM is managing through significant change in our agency partners, which enables opportunities to streamline and create consistency with our approach to budget and billing management. This role will be involved in the audit and change management to redefine our current billing and budgeting workflows. They will provide centralized support for reporting and processes across multiple lines of business to scale efficiencies. A successful individual in this role will remain adaptable within the current and future state of Budget and Billing operations within XCM. They will focus on understanding our current state, and assist in the transition of our processes or mechanisms to the new ways of working as of 2025. This role will leverage current tooling and look for stronger automation opportunities across budget tracking, as well as focus on Diving Deep and building trust with their working teams and have a strong Bias for Action to proactively solve locale specific challenges with a global mindset. Key job responsibilities • Collaborate with XCM global cross -functional business, finance, and agency partners for alignment on processes and budget roll-ups, with shared responsibility on solutions • Supports XCM business partners across media buying and activation and priority programs in their budget management and monthly billing and accrual cycles • Directly manages the budget for multiple XCM locales in the Americas, including; confirming correct purchase order details, invoice support, budget tracker management and reporting, monthly accrual support via billing statements and registers, and issue resolution across related billing or budgets • Participates in Monthly and Quarterly financial mechanisms with our finance partners and accounting teams, and communication with various business partners if added commentary or clarity is required • Identifies opportunities for short and long-term operational process improvements across our financial operations, and collaborates with impacted teams on solutions • Develops or revises process documentation, SOPs, and training materials as needed • Vendor or agency partner management, including; onboarding, participating in weekly to monthly status mechanisms, quarterly improvement offsites, and monthly or quarterly business reviews (MBR/ QBR) as needed • Scale to provide centralized billing, reporting, and/ or operations support across multiple Amazon organizations as needed Basic Qualifications Experience using data and metrics to drive improvements Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) Experience managing or working within cross-functional marketing and creative teams 3-5+ years of experience directly managing regional and/or global budgets Experience participating in standard financial operating procedures, including; Month End Close, Quarter End Close, forecasting for quarterly guidance and variance commentary/ justification Comfortable presenting to stakeholders with verbal and written communication Passion for mechanisms, problem solving and streamlining workflows A track record of inventing and simplifying processes in cross-functional capacities Preferred Qualifications Agency or brand side experience with familiarity in Media and Production costs and/or deliverables Providing inputs and reporting within budget management tools, such as Smartsheet, MS Excel, Purchase Order data and/ or general ledger data Experience in with finance or budget related change management implementation and workflow revisions Experience with global stakeholders and locale budgets across multiple spend amounts and currencies Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,900/year in our lowest geographic market up to $151,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Created: 2024-11-12