Warranty Manager

Job Description Summary The Lead Warranty Manager will work in a dynamic team supporting warranty and concession claims for customers across GE's commercial engine portfolio. This role encompasses direct customer engagement, execution of contracts on behalf of the company, profit recovery objectives tied to partner obligations, and the use of creative license to optimize business processes. Close partnership with Customer Service team, Fleet Program team, Product Line Operations teams, and Finance teams is also a key component to success. Job Description Essential Responsibilities: Manage assigned product lines' warranty and concession programs for assigned customers, consistent with commercial agreements and company policies. Responsible for accurate and timely administration, approval, and settlement of all warranty and concession claims from assigned programs. Lead customer engagement necessary to process and provide status of warranty and concession claims, including supporting rationale of company conclusions on potentially sensitive matters. Work with other Warranty team members on development of standard work and process refinements to improve efficiency of team. Contribute to development, implementation, and maturity of digital products necessary to facilitate effective customer experience and warranty claim processing. Collaborate with partner organizations necessary to support training, commercial support and customer service associated with warranties and concessions - including Fleet Programs, Customer Service Managers, Customer Program Managers, and other Customer Team or Finance team leaders. Ownership of warranty and concession lifecycle for responsible programs; including metrics to demonstrate process capability, and stability, and improve where necessary. Establish proficiency in warranty and concession domain across all commercial engine programs to enable optimum support of team. Required qualifications: Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 8+ years work experience) 6 years of experience in Services/Commercial/Engineering/Supply Chain/Finance Desired characteristics: Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills. Lean Six Sigma accredited training or process improvement accomplishments. Contract management experience. Customer or supplier facing experience. Technical acumen; awareness of jet engine fundamentals. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: Yes

Created: 2024-11-12