Sr. Customer Advocacy Specialist - GenAI, Next Gen ...

Description Are you ready to lead the world's largest organizations through a software development transformation? Are you passionate about driving meaningful business changes through technological advancements? The Gen AI Next Generation Developer Experience (NGDE) organization is responsible for building tools and services that enable AWS customers to leverage foundation models to transform how they build applications on AWS with services such as Amazon Q Developer. Please see for more details. We move quickly, experiment, and deliver new capabilities into the hands of our customers at a rapid pace. Join the Gen AI NGDE team as a Sr. Customer Advocacy Specialist! The Worldwide Specialist Organization (WWSO) is part of AWS Sales, Marketing, and Global Services (SMGS), which is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. We work backwards from our customer's most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams include business development, specialist and technical solutions architecture. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam. Key job responsibilities As Sr. Customer Advocacy Specialist, you will lead the the effort in driving the development and adoption of the Gen AI Next Generation Developer Experience services through deep customer engagements. In this role, you would exhibit the advocacy and presentation skills of a traditional developer evangelist with the ability to gather customer and industry insight. The role provides a good balance between talking to customers and industry influencers to help them build innovative solutions and drive enterprise-wide adoption for the builder experience and working with AWS product teams internally to shape the product and processes. In this role, you'll combine your unbridled passion and enthusiasm for developers with your unmatched creativity to generate grass-roots attention and support for the developer experience among strategic customers, key industry opinion makers and technologists. In this role, you will manage a portfolio of strategic customer projects, aligning cross-functionally to ensure seamless delivery and an exceptional customer experience. Ideally, you're someone who has background building tools and content for developers, and has an unmet need to seed developer communities and programs around a technology you heartily believe in. You have immediate credibility with developers at all levels, from students to CIOs. You love to share your passion with others and exhibit good judgment in selecting strategic opportunities to do so. You don't just want to be part of an industry movement, you want to be out front leading it. If this sounds like you, this is your dream job. A day in the life Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and acting as a strategic advisor driving enterprise-wide adoption of Gen AI developer tools Deliver compelling presentations, product demos, sample solutions and programs, events (such as Hackathons, GameDays), technical blogs, forum post updates, and discussions to drive initial and enterprise adoption of Gen AI developer tools. Create, scale, and extend "train the trainer" models to drive expansion of Gen AI developer tools within enterprise customer organizations Build and engage with C-level stakeholders to understand the value prop of the developer experience Monitor customer health metrics and proactively identify risks or opportunities, implementing retention and expansion strategies. Bring customer signals back to product teams to drive innovation on AWS product roadmaps. About the team Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating "” that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Basic Qualifications 6+ years of experience in technical account management, professional services, product development and/or developer advocacy roles 5+ years of experience in infrastructure architecture, DevOps, Operations, and full stack development Experience with managing complex, multi-stakeholder projects and delivering solutions Experience working cross functionally with tech and non-tech teams Experience managing programs across cross functional teams, building processes and coordinating release schedules Bachelor's degree in technology, or a related field; advanced degree preferred. Working knowledge of and experience with cloud technologies and development tools / technologies. Preferred Qualifications Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Strong analytical and problem-solving skills, with the capacity to leverage data to drive informed decision-making Familiarity with SaaS business models and enterprise software implementation best practices Experience driving end to end delivery, and communicating results to senior leadership experience Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $99,500/year in our lowest geographic market up to $212,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Created: 2024-11-12