Development Operations Manager

JOB TITLE: Development Operations Manager DEPARTMENT: Development REPORTS TO: Deputy Director of Development ABOUT THE NEW YORK HISTORICAL New York's first museum, The New York Historical is a leading cultural institution documenting over 400 years of American history through a peerless collection of art, documents, and artifacts. Our offerings span groundbreaking exhibitions; acclaimed educational programs for teachers and students nationwide; and thought-provoking conversations among leading scholars, journalists, and thinkers about the past, present, and future of the American experiment. The New York Historical is a museum of museums and a collection of collections. We elevate the perspectives and scholarship that define the United States' democratic heritage and challenge us all to shape our ongoing history for the better. JOB SUMMARY The Development Operations Manager is responsible for the organization's database (currently Blackbaud's Altru, and soon to be Tessitura), including data structure, supervision, data retrieval, report customization and analysis, policies & procedures, security, and data entry quality control. They are also responsible for the processing of contributions, pledges, payments and orders, and is the point of contact for the reconciliation of all contributions with Finance. The Development Operations Manager will also provide tactical solutions for implementation of tasks related to the database. Altru is shared among multiple departments (e.g. Visitor Services, Public Programs, Finance, etc.) and requires an understanding and working knowledge of other department processes and procedures. This individual is responsible for ensuring high standards of quality, consistency, and accuracy across all NYHS records. ESSENTIAL JOB DUTIES Serve as the main NYHS contact with CRM support; Manage the Development Department's migration from Altru to Tessitura while working cross departmentally and with external vendors/consultants; Maintain the overall quality and integrity of the CRM database, including working with CRM support staff to troubleshoot problems with the database and staying current with updates to the system; Maintain highly accurate and current donor data that effectively tracks key information, cultivation activities and histories; Manage portfolio structures and back-end for frontline fundraisers in Tessitura; Establish and maintain best practices, procedures and business rules, and help with creating their documentation; Enter gifts and pledges and payment schedules; maintain donor records, membership gift entry adjustments and write-offs, etc.; Work with Senior Development Staff and Finance to edit/change/write off gifts and pledges as needed; Prepare weekly and monthly revenue reports, including gift recaps, past due pledges, upcoming pledge installments due, reports for the CFO, etc.; Reconcile gifts with the Finance Department; Support the Finance Department with the annual audit; Provide the Development department and other NYHS departments, reports, mailing lists, etc., as needed; Modify existing structures with the database for acknowledgement letters, membership renewals, appeal lists, invitations and mailings, etc.; Work effectively as a member of multiple project teams; Follow a strict code of confidentiality; Perform regular imports, exports, global add/change of constituent data: Gifts, Actions, Attributes, etc.; Maintain data integrity by performing regular cleanup projects including duplicate identification and removal, correcting online orders for address, phone and email information, etc.; General understanding of job function, goals, and vision of other departments using the CRM database, and how they relate to the overall organization and mission of NYHS; Perform additional administrative functions as required. REQUIREMENTS Bachelor's degree; 5+ years related development database experience; Tessitura experience with proficiency in reports, portfolios, analytics, campaigns, appeals, source codes, designations, integrations, special events modules, etc.; Highly organized and able to prioritize multiple long-term assignments while managing tasks of immediate need in a fast-paced, deadline driven environment; Sincere interest in the humanities and the arts; Proficiency with Microsoft Office Suite, fundraising database navigation, and fundraising research tools; Excellent and demonstrated expertise in database administration; Strong writing and interpersonal skills; ability to problem solve and work independently; Ability to work at a computer for long periods of time; The availability to work evening and/or weekend events when necessary. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee with or without accommodation, to successfully perform the essential functions of this job. This is largely a sedentary role using a computer; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stoop as necessary. COMPENSATION & BENEFITS The expected salary range for this position is $70,000-$80,000. The successful candidate will be offered a salary within this range based on specific factors such as their individual qualifications, experience, and internal equity considerations. The New York Historical provides a generous benefits package for eligible employees to support their health and wellbeing, which includes: Paid time off, including vacation, sick and personal days, and holidays observed by the Museum; Medical, dental, vision and life insurance; Short and long-term disability coverage options; 403(b) retirement plan with eligibility for employer contributions following one year of full-time service; Flexible spending accounts for health-related expenses, dependent care, and parking and transit expenses; Employee Assistance Program for all employees and their families; 20% discount at the NYHistory Store; Free admission to various museums and cultural institutions across the city. COVID-19 VACCINATION POLICY To ensure the overall health and safety of The New York Historical community, all newly hired employees of New York Historical are required to be fully-vaccinated with an FDA or WHO approved vaccine against COVID-19 as a condition of employment, absent qualifying exemptions for medical, religious, or other reasons in accordance with all applicable laws. Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this job description describes you, then please apply for this role. The New York Historical is an Equal Opportunity Employer. #J-18808-Ljbffr

Created: 2024-11-12