Service Manager

We are seeking an Service Manager to join our team! You will be responsible for providing customers with a memorable dining experience. The Service Manager is passionate about providing Guests with the best experience possible. Must be committed to contributing to the collaborative spirit of the team, be energized by the opportunity to learn, grow, and explore your career potential. Essential Duties and Responsibilities: Team Member Training and Execution Cajun Hospitality/ TIP-TOP Suggestive Selling Service Basics H.E.A.R.T. Manage Alerts Drive Thru service with speed initiatives Cross-training of team members and PA completions Echo communication from Service Team to Production Team LTO training of procedures and follow-up of the execution Onboarding of new Service Team Members (includes orientation, training, and follow-up on PA) 5-day New Hire Training plan executed, schedule NH and cross training Developing a Pros Team or crew trainers Completing and analyzing the Service Tracker Administrative Work Weekly forecasted sales to be submitted to RGM by EOD Monday Weekly Food and chicken orders Weekly writing of schedule to be submitted to RGM by EOD Tuesday Weekly review and goal setting for the shift huddles Weekly review and goal setting for the restaurant's rSuccess Scorecard /ACR Handling guest complaints and Qualtrics alerts All management team and team members have access to Popeyes Academy Tracking the progress of team members and the management team in the Popeyes Academy Document smallwares that needed to be purchased for the service area by completing the Smallware Inventory in Zenput. Restaurant Follow Up Communicates with the RGM regarding ongoing issues with the production and service team All Daily tasks for the Image Calendar completed in Zenput Dining room and packing areas are neat, clean, and organized Curb Appeal - landscaping, corners of the parking lot, signage, drive-thru menus, trash cans Cashier/Drive-Thru areas are neat, clean, and organized Marketing Materials, POPs, and table tents are in good condition Proper FOH closing procedures are being followed Accountable for Drive-thru times Service Tracker completed daily IDMB/ODMB and Music in working condition Working Hours -Works 45-50 hours per week. (The first 40 hours are the regular hourly rate while the excess hours are a time-and-a-half rate) Benefits: • Dental insurance • Employee discount • Health insurance • Life insurance • Paid time off • Vision insurance

Created: 2024-11-12