Guest Services Agent

Job Summary: Be the face of The Pier Sixty Collection and leave a lasting impression as a Guest Service Agent (GSA). Your mission: to wow our guests and clients with exceptional service and a warm welcome. As a pivotal part of our team, you'll be the liaison between guests, clients, and our internal teams, ensuring every event runs smoothly. Position Details: Job Type: Full Time Compensation: $20.00 per hour (can we put Starts or a range?) Essential Duties and Responsibilities: Warm Welcome: Greet all guests with a smile and enthusiasm, creating a memorable first impression. Guest Assistance: Provide top-notch support for guest and client requests, ensuring their needs are met promptly. Communication Hub: Efficiently handle phone calls, directing them to the appropriate departments with clarity and professionalism. Transportation Coordination: Assist guests with valet parking, shuttle services, and car service needs during events. Package Management: Consolidate and coordinate pickups for event-related items. Parking Oversight: Supervise valet staff and coordinate parking arrangements with Chelsea Piers Guest Services Staff. Safety Assurance: Ensure all parking and transportation safety measures are adhered to for guests and staff. Skills & Requirements Required Qualifications, Skills, and Abilities: Educational Background: High School graduate or equivalent preferred. Experience: Prior hospitality or events front service experience is a plus. Industry Knowledge: Familiarity with the black car, valet, and bus industries is advantageous. Customer Service Excellence: At least one year of experience in a similar role. Organizational Skills: Strong ability to stay organized and manage multiple tasks. Communication: Excellent verbal and written communication skills, with the ability to effectively interact with internal and external customers. Calm Under Pressure: Ability to maintain a positive attitude and meet deadlines in a fast-paced environment. Problem Solving: Quick to respond and adept at resolving issues efficiently. Language Proficiency: Proficiency in English, with excellent diction for clear telephone communication. Technical Skills: Proficient in Microsoft Office products, particularly Word, Excel, and Teams. Flexibility: Ability to work a flexible schedule, including evenings and weekends. Driver's License (Optional): If applicable, must ensure safe driving and adhere to annual driver's license background checks. Benefits and Perks: Complimentary Chelsea Piers Fitness Membership: Stay fit and healthy with free access to our fitness center. 401k Program: Plan for your future with our 401k participation program. Daily Staff Meal: Enjoy complimentary meals during your shifts. Pre-Tax Transit Program: Save on commuting costs with our pre-tax transit benefits. Join us and be part of a team that values excellence, teamwork, and creating unforgettable experiences. Apply now to become a vital part of our Guest Services team at The Pier Sixty Collection! Qualifications

Created: 2024-11-12