Account Logistics Manager

Who Are We? Convelio is a licensed freight forwarding startup evolving at the intersection of Tech, Logistics and the Art World. The startup specialises in the global shipping of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise. We've developed our own proprietary algorithm to offer competitive real-time shipping quotes and an end-to-end logistics service to the art market. Our mission is to become a tech-driven company in a traditional industry, and therefore make the shipping of bulky and valuable items as easy as possible by providing an online and seamless experience. We currently serve a wide range of customers from art galleries, antique dealers, auction houses, online platforms to interior designers. With 130+ colleagues scattered across Paris & London and now New York as well, Convelio has a strong start-up & international culture. We thrive in solving complex logistics issues for our clients, enabling both sellers and buyers in the art market. We are backed by proven technology, prominent VC's, and boast a global network and the resources (€30 million Series B funding in March 2022) to seize the market opportunity Look at our Career Page for more information about working with us! Your Role: In this role, you'll be our best ambassador at Convelio as you'll be the point of contact to our clients, representing the company and the quality of service we aim to offer. Your job involves providing quotes and executing domestic and international shipments for your accounts. This includes working with our global agents and suppliers as well as internal teams, arranging import and export customs, arranging courier bookings through our international shipping partners, resolving operational incidents, and generally ensuring client expectations are met. What you'll do: Quote and execute shipments - Master Convelio's advanced quoting tools, some of the best in the industry. - Manage and oversee the order process, from packing the artworks to arranging transportation with Convelio trucks, fleet or airline partners, freight forwarders, etc. You'll also handle customs, and collaborate with our network of agents. - Along with your manager, develop tailored processes for your key clients, ensuring a fast and efficient service. - Identify solutions to resolve incidents, including restoration or commercial adjustments when needed. Depending on your seniority (or if you're more junior, depending on your progression and the career path you want to follow) your missions might go beyond the execution of shipments. You might take on a few extra responsibilities listed below. This can be a chance for growth and get new responsibilities and challenges when you're ready! (Senior role) Increase Convelio's business with clients - Create customized pricing set-up for the client based on their needs. - Connect with additional stakeholders at clients' organizations. - Develop a deep understanding of your Accounts' business to identify new areas where Convelio can further serve. - Independently lead business reviews, discussing service levels and gathering client feedback. - Document new and advanced processes to share knowledge and continuously contribute to the team's expertise. - Become a go-to expert over time by taking on some of the most challenging procedures within the team. Your profile: - Shipping expert: you have proven experience in managing international shipments within the art market. - You possess exceptional communication and interpersonal skills and can interact effectively with customers, colleagues, and stakeholders at all levels. - You have the ability to build and maintain long-term, trusted relationships with clients. - You can stay focused under pressure and prioritize key issues efficiently. - You are flexible and able to work in a dynamic and evolving environment, under continuous development processes. What we offer: - You'll be part of an ambitious and innovative company aiming to transform and modernize the traditional art logistics industry. We bring the best of both worlds, combining a tech environment with quality customer service ensuring long-term trust-based relationships. - The opportunity to work closely and develop a good network and understanding of your accounts in the art market: oversee all the artwork that is shipped around the world! - Career growth adding more business development tasks to your job depending on your progression. - A supportive and dynamic work environment, where your ideas and initiatives are valued. - Proactivity is the greatest asset you can bring. - Flexible remote policy above market standards. - Continuous learning and development opportunities to enhance your professional growth in art logistics. The hiring process: - Video Interview with our Talent Acquisition team. - In-person interview with Julien, General Manager, US. - Interview with the Ops Manager and your future manager. - Video Interview with Clment, co-founder and COO. Learn more... Company values Discover our company values Fundraising announcement Learn more about Convelio's plans following our fundraising announcement from our founders in 2022. Equal Employment Opportunity employer Convelio is proud to be an Equal Employment Opportunity employer. We are committed to equal opportunities based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identify, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We are passionate about building an inclusive culture where diversity is celebrated and leveraged to create better design and business decisions.

Created: 2024-11-12