Microsoft Dynamics CRM Developer/Architect

Responsibilities: Work closely with business leaders to understand requirements and translate them into effective CRM and digital solutions. Analyze and document business processes, workflows, and data models. Design CRM solutions aligned with organizational objectives. Administer, configure, and customize the Microsoft Dynamics CRM and Power Platform environment, including entities, forms, views, flows, workflows, dashboards, and reports. Collaborate with cross-functional teams (engineering, sales, marketing, customer service) to ensure seamless integration and adoption of CRM solutions. Develop and maintain comprehensive system documentation, including solution design documents, user manuals, and training materials. Utilize the Power Platform, including Dynamics 365, Power Apps, and Power Automate, to create business process automation, custom applications, and reporting tools. Conduct end-user training sessions and provide ongoing support to ensure user adoption and satisfaction. Identify and troubleshoot system issues, recommend enhancements, and optimize CRM functionality. Stay informed about the latest Microsoft Dynamics and related technology trends. Identify opportunities to leverage new features. Deliver solutions in an iterative manner, promoting efficiency and agility. Coordinate team efforts, assign tasks, and establish clear objectives to enhance productivity and achieve goals. Qualifications: Bachelor's degree in computer science, Information Systems, Business, or a related field. Proven experience as a Microsoft Dynamics Solution Architect or similar role, with hands-on experience in Dynamics CRM administration and configuration. Profound knowledge of Microsoft Dynamics CRM, including customization, configuration, and integration capabilities. Strong grasp of business processes, particularly in sales, marketing, and customer service domains. Proficiency in using the Power Platform (Power Apps and Power Automate) to develop automation and reporting solutions. Experience in the insurance industry and/or basic knowledge of insurance or financial services. Familiarity with Azure DevOps, including CI/CD Pipelines, blue/green deployments, NuGet packages, etc. Experience with Azure SQL, App Services, API Management, PowerBI, Data Factory, Container technologies (Docker), or other Microsoft Azure resources. Knowledge of CRM best practices, data migration strategies, and system integration methodologies. Strong analytical and problem-solving skills to translate complex business requirements into technical solutions. Excellent communication and interpersonal skills to collaborate effectively with diverse stakeholders. Proactive and self-motivated, capable of working independently and managing multiple projects concurrently. Relevant Microsoft and/or Power Platform certifications strongly preferred (e.g., Power Platform Solution Architect, Power Platform Developer, Microsoft Certified Professional, Microsoft Certified Solutions Associate: Dynamics 365, etc). Prior experience in insurance and insurance technology is highly desirable.

Created: 2024-11-12