Technology Support Associate

HERITAGE CHRISTIAN SCHOOL TECHNOLOGY SUPPORT ASSOCIATE POSITION OBJECTIVE : Technology Support Associates are responsible for the day to day support and tasks of the Technology Department. Technology Support Associates are the first point of contact for students, staff and faculty seeking assistance for school technology issues as well as supporting ongoing Technology team assignments. QUALIFYING CHARACTERISTICS : The employee must be a Christian with an authentic and a mature personal relationship with Jesus Christ, who agrees to the HCS Statement of Faith, Charter of Core Values and Employee Covenant in both their professional conduct and personal lifestyle. The employee is committed to incorporating these qualities and standards in carrying out the calling to Christian education. A friendly presence and helpful attitude, good interpersonal skills and the ability to work well with others are essential. Good problem solving skills with the ability to visualize a problem or situation and think abstractly to solve it are also necessary. The ability to handle constantly changing flow of traffic, remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations is imperative. Employee must be able to work responsibly with or without direct supervision. Technical support will generally be handled over the phone and remotely, therefore good phone skills with a professional demeanor are very important. EDUCATIONAL AND EXPERIENCE REQUIREMENTS : High school diploma or equivalent required; additional technical or college level coursework in a related area is desired. Personnel must have some basic computer skills. Experience working with customers, asking appropriate follow-up questions to understand client needs while demonstrating conflict resolution skills is helpful. Must be able work independently as well as a part of the team. ESSENTIAL SKILLS AND ABILITIES : Must be familiar with Google Applications Must be comfortable using iPads Must be familiar with Windows based computers, familiarity with Apple based computers a plus Must be able to multi-task, collaborate, and stay organized Must be able to work effectively with users of various skill levels Individuals must demonstrate exceptional communication etiquette and listen effectively in order to understand and process client requests. MAJOR RESPONSIBILITIES : Provide technical support to end users to help resolve client based software and operating system issues by performing the following duties: Researches and resolves computer software and hardware problems. Identifies procedural issues and ensures they are properly documented. New Employee Training Provide Technology Department support through clerical duties, possible data entry and utilizing organization skills. Helps resolve client based software and operating systems issues The above description covers the most significant duties performed, but does not restrict the administration's right to assign or reassign other reasonable duties, responsibilities, or expectations to this job at any time, with or without advance notice. The information contained in the job description is for compliance with the American with Disabilities Act and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individual currently holding this position and additional duties may be assigned. PHYSICAL REQUIREMENTS : Must be able to meet physical requirements of the position, which will include safely moving 25 pounds(computer equipment). Employee will spend long periods of time stationary while using a computer. Must be able to position oneself to work on computer towers and wires. WORK ENVIRONMENT : Office environment; generally quiet to mid-noise level; may work alone or with others; majority of work while in the office is completed while seated at a desk using a computer monitor and keyboard, as well as telephones; daily interaction with faculty and staff; moves throughout the buildings and across campus as needed to complete job responsibilities. Interruptions are to be expected. EXEMPT STATUS : Hourly, non-exempt WORK SCHEDULE : 10-month position that follows the academic calendar. May work additional hour over the summer break as needed. Regular hours are 7:30 a.m. - 4:00 p.m., Monday - Friday. BENEFIT CATEGORY : Benefits Eligible

Created: 2024-11-12