Bilingual Chinese Contact Center Quality Assurance ...

Bilingual Chinese Contact Center Quality Assurance Specialist HealthCare Support is actively seeking Bilingual Chinese Contact Center Quality Assurance Specialist to fill an opening with a large managed long term care company in Uniondale, New York 11556. Daily Responsibilities for Bilingual Chinese Contact Center Quality Assurance Specialist: Complete Quality validation calls to participants, providers, and home care agencies to confirm that all services requested were received. Capture and modify any data missing by the PACE staff who submitted the original request and communicate to all parties key updates to ensure that deliverables are achieved for the participant. Completion of assessment and coordination notes into Care Compass EMR database related to participant home care services received, supplies delivered, nursing duty sheets, and other data management as necessary. Assist the Pace Services Coordinator Supervisors with a variety of tasks, including but not limited to, providing training to staff, managing, and handling escalated calls as needed. Manage and prepare confidential information, such as patient services and data summaries, quality assurance reports, root cause analysis, the financial impact of errors, etc. and use any/all sources of information (ie. Staff documentation errors, missing information in Care Compass, validation calls, grievances, etc.). Provides analysis reports of data information to management and prepares recommendations for review and/or changes to ensure higher quality standards of deliverables are met. Shift: Monday - Friday 8:30 am-5:30 pm (1 hour lunch) This is a three-month project for a contact center role. The candidate will perform quality audits and reviews of all submitted data and assist with scheduling. Setting: Training will be conducted in person at the Uniondale site for two weeks, after which the position will be 100% remote. Required Qualifications for Bilingual Chinese Contact Center Quality Assurance Specialist: Education: Associates degree preferred, or equivalent relevant customer service, quality, and auditing experience preferred. One - two (1-2) years' experience in customer service, quality, and/or auditing experience. Excellent written and verbal communication skills. Ability to thrive in a fast-paced environment and meet assigned deadlines. Excellent organizational skills, accuracy, and attention to detail. Ability to operate both independently and collaboratively as required. Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook. Preferred Qualifications for Bilingual Chinese Contact Center Quality Assurance Specialist: Bilingual (Chinese, Bengali, Russian, Spanish - Bengali preferred) Benefits for Bilingual Chinese Contact Center Quality Assurance Specialist: Immediate enrollment in Health Insurance Dental Insurance Life Insurance Employee Assistance Program (EAP) Access to Investment Accounts Career and educational tools within our Ingenovis ACT (Advocacy) Program Pay: $19.00 - $19.50 an hour Interested in being considered? If you are interested in applying to this position, please click Apply Now for immediate consideration. For additional consideration, please email a copy of your resume to with your phone number, the job title and location, and our recruiters will reach out. Healthcare Support Staffing, LLC is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law. #Gld1124

Created: 2024-11-12