Quality Improvement Coordinator - Child Welfare

Do you enjoy helping others? Would you like a career that provides you an opportunity to help families and to make a difference in the lives of children? Join us in creating a brighter future for children and their families. At Kids Central we believe every child deserves to grow up in a safe and loving home that provides a path to a bright future. However sometimes children, and their families, need additional support to ensure their safety and well-being. That is where we step in. JOB SUMMARY: Quality Improvement Coordinator functions as a professional administrative support person to the Quality Improvement Supervisor, program directors, supervisors and the Family Care and Adoption Case Management Team. The Quality Improvement Coordinator assures the quality of Family and Adoption Case Management services through the ongoing monitoring of case files to ascertain compliance with best practice standards, as well as accordance with the established policies and procedures of all Family Case Management stakeholders. This position will support case managers and supervisors by providing information on how they can improve with the management of their cases. RESPONSIBILITIES: Supports the Quality Improvement supervisor by conducting and monitoring daily and monthly reports, requiring follow up with staff. Conducts quality assurance reviews of different job aspects for Case Management to ensure compliance with federal, state and contractual guidelines. Aides in the development and maintenance of policies, procedures and tracking and reporting mechanisms for missing kids, exit interviews, and other monthly reports and safety measurements. Applicant must be proficient in Excel. Receives and tracks all incident reports, including follow up and recommendations for outcomes. Utilizes data to identify trends and reports to Improvement. Participates in all Quality Assurance activities. Assists in training of staff and staff development activities related to quality case management services and documentation. Provides staff with ongoing training and updates of policies and procedures. Assists in the areas of risk Improvement by tracking and preparing reports. Other job duties as assigned. QUALIFICATIONS: Education: Bachelor's Degree with major course work in social work, counseling, psychology, rehabilitative services, human services, or related specialty area is required. Experience: Minimum of one (1) year experience working with children and families with experience in a child welfare services capacity preferred with bachelor's degree. Three (3) years of relevant child welfare administrative support experience may substitute for the bachelor's degree with requisite high school diploma or equivalent. Maintains current Child Welfare Certification KNOWLEDGE, SKILLS & ABILITIES Ability to work in a highly visible position and use effective interpersonal communication skills to respond to children and their families, and legal entities (i.e. judges, law enforcement, CLS etc.). Ability to read, analyze, and interpret professional journals, procedures, or governmental regulations. Ability to write concise reports within 24 hours of event or as required by program. Must be able to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with abstract and concrete variables. High level of organizational skills. WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Indoor, temperature controlled, smoke-free environment. Outdoor exposure. Moderate noise level. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Good visual acuity and ability to communicate. Ability to lift, lower, push, pull and retrieve objects weighing a minimum of 20 pounds. Reasonable assistance may be requested when lifting, pushing and/or pulling which exceeds the minimum requirements. Ability to withstand prolong standing and walking. Also, able to sit, use hands to finger, handle or feel; reach, stoop, bend, and/or kneel during an 8-12-hour day. ORGANIZATIONAL PROFILE Our mission is, "Protecting Children, Supporting Families, and Engaging Communities". Kids Central, Inc. is the lead Community Based Care agency for child welfare in Circuit 5, which encompasses Marion, Lake, Hernando, Sumter, and Citrus Counties. We maintain a system of care for children and families that have experienced or are at-risk of experiencing child abuse or neglect. Kids Central, Inc. does not discriminate on the basis of race, color, national origin, ethnic origin, sex, sexual orientation, age, religion, creed, disability, or veteran status as those terms are defined under applicable law. Kids Central is a Drug-Free Workplace, Equal Employment Opportunity and E-Verify Employer. COMPENSATION & BENEFITS Kids Central, Inc. provides a comprehensive compensation package including medical, dental, vision, life insurance, 401(k) with company match, and a generous paid time off allotment. Employer is an Equal Opportunity Employer M/F/D/V

Created: 2024-11-12